Tracy Dong - Insights
Tracy Dong
Tracy Dong
Senior Advisor of Asia Pacific region

About Tracy Dong:

Tracy Dong is Senior Advisor of Asia Pacific region at IDeaS Revenue Solutions. She worked for InterContinental Hotels Group and Far East Hospitality, both at corporate and property level, prior to joining IDeaS. Tracy is focused on furthering Revenue Management education across the APAC region and has in-depth experience in data analytics, forecasting, pricing strategies and revenue management standard operating procedures development. During the time with IDeaS, Tracy has been working on various projects to help hotels build strategic revenue management cultures. She has also applied revenue management principles beyond traditional hotel environments into new territories such as car parks and waterparks.

Contact Details:



Melbourne, Australia




2023 APAC trends

Key opportunities for APAC hoteliers in 2023

Hospitality organisations can navigate potential headwinds through strategies that keep costs under control while maximising the guest experience and revenue. Here are four key trends hoteliers should be aware of...
Hotel revenue management

In their own words: Understanding different hotel stakeholders’ revenue management needs

Each level of a hotel’s ownership and management has different needs from an RMS, it is important to understand their revenue management ‘wants’ and hear from them in their own...
The cost of acquiring a guest

The cost of acquiring a guest: Making the most of your booking channels in a recovering market 

While managing costs to the business often focuses on staff wages, property maintenance and food & beverage expenditure; what should not be overlooked is the actual cost to a hotel...
Hotel budgeting

Consider your digital infrastructure this budget season  

While the past 18 months have delivered unprecedented levels of disruption and a prolonged downturn in occupancy, hotels need to start plotting a path towards recovery as demand returns. However,...