The Chinese Traveller Standards will be embedded into the Dubai Way program, one of the interactive training tools developed by Dubai College of Tourism.
While you can’t prepare for every possible complaint, it is possible for a prepared hotelier to train their staff on how to respond to the most common complaints.
Responding to a customer’s “Thank you” with a casual, downplayed “No problem” or “Not a problem” misses the opportunity to acknowledge your skillfulness and selfless generosity–as part of a job well done–and to dignify the exchange with an elegant “You’re so welcome”.
Although traditional customer service is thought of as phone calls or in-person interactions between sales associates, customer care agents and customers, social media is the next step towards having positive interactions with a brand online.
Closing the customer service gap by putting your customer service policy first takes dedication, insight, and the right tools.
A truly hospitable greeting is one of the most under-utilised activities in hospitality, but it must become a keystone habit.