Picture this: Are you ready to take your hospitality game to the next level in 2024? As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we’ve said before, it’s no longer enough to simply meet their needs, the challenge now lies in exceeding them.
Hospitality data: How to use it to increase revenue for your property
Data is essential for hospitality success. It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Here’s how a hotel CRM can centralize data for optimal use.
Transforming stays into cherished memories
Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.
The value of human connection in customer service
Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?
Six hotel sales strategies to increase occupancy and revenue
A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.
AI is here to work with your employees, not replace them
Why hotels are now adopting zero-labor solutions.
Kudzai Mapfinya named Global Head of Customer at RoomRaccoon
Kudzai will join the company’s Senior Leadership Team in her new position and oversee the Customer Support, Customer Success and Customer Training departments.
Exceeding guest expectations in a contactless world
We speak with Moritz von Petersdorff–Campen about how hoteliers can take back guest relationships from OTA’s.
4 different ways to make tipping fair in your hotel
How do you make tipping fair in your hotel when guests are served by so many employees across so many departments?
Demonstrating where in-room tablets can improve service
What is one singular action that your hotel can take in Q4 2022 and early 2023 to lay a solid foundation for future revenue growth and evolving guest demands?
