Why hotels are now adopting zero-labor solutions.
Kudzai Mapfinya named Global Head of Customer at RoomRaccoon
Kudzai will join the company’s Senior Leadership Team in her new position and oversee the Customer Support, Customer Success and Customer Training departments.Â
Exceeding guest expectations in a contactless world
We speak with Moritz von Petersdorff–Campen about how hoteliers can take back guest relationships from OTA’s.
4 different ways to make tipping fair in your hotel
How do you make tipping fair in your hotel when guests are served by so many employees across so many departments?
Demonstrating where in-room tablets can improve service
What is one singular action that your hotel can take in Q4 2022 and early 2023 to lay a solid foundation for future revenue growth and evolving guest demands?
Anticipating hotel guests’ needs
How Annette the Virtual Agent can help your hotel handle guests needs as they arise.
The Automation Generation
Why today’s travelers place efficiency ahead of personal connection.
4 things hoteliers can do to build stronger connections with customers in 2022
As new customers come in, it’s imperative that you truly impress them — here’s how.
How to deliver exceptional customer service
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.
Five-star service in a contactless world
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
