As new customers come in, it’s imperative that you truly impress them — here’s how.
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
You want to try as much as possible to ensure that your competitors don’t treat their customers better than you treat yours.
For hotels, it’s critical to be innovative and win at the technology game, it is critical to always be improving your hotel reputation and generating more demand.
Consider recruiting by personality, not just skillset, if you want to build genuine connections and inspire employee as well as guest loyalty.
You can fight back is through offering guests fantastic deals for add-on services, amenities or activities to make their time with you exceptional.
Enhance the Customer Service Experience course explores how to provide a quality service and proactively preventing service issues.
The Chinese Traveller Standards will be embedded into the Dubai Way program, one of the interactive training tools developed by Dubai College of Tourism.