How do you make tipping fair in your hotel when guests are served by so many employees across so many departments?
What is one singular action that your hotel can take in Q4 2022 and early 2023 to lay a solid foundation for future revenue growth and evolving guest demands?
As new customers come in, it’s imperative that you truly impress them — here’s how.
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
You want to try as much as possible to ensure that your competitors don’t treat their customers better than you treat yours.
For hotels, it’s critical to be innovative and win at the technology game, it is critical to always be improving your hotel reputation and generating more demand.