Customer Service Archives - Insights

How to deliver exceptional customer service

As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.

Giles Gordon Smith

Five-star service in a contactless world

In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.

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