While we are navigating some of the toughest months our industry has ever experienced, we have also seen tourism and hospitality businesses of all descriptions going above and beyond to support each other and their communities in ways as varied as the players in our industry themselves.
This got us thinking about what GuestRevu could do to support the hospitality industry. Since many hotels’ doors are closed, but their management teams are busily putting together marketing and operations strategies for reopening when the time comes, we thought it would be helpful to these businesses if we offer a free online reputation management report.
Understand their online reputation pre-COVID-19
Recognise where they did well and met expectations
Isolate areas where they can change to exceed guests’ expectations
Any hospitality professional is welcome to take us up on the offer simply by providing us with a few key details about your property. We will then compile a custom report and send it to you via email. You will also have the option to go through their report in a complimentary one-hour meeting with one of our consultants.
Interested in gathering the data that will help you plan your big comeback? Get your free ORM report here
Winners of Best Reputation Management & Best Guest Surveys Software for 2 consecutive years in #HotelTechAwards
At GuestRevu, we help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings.
We believe that feedback from guests is essential to the operational and marketing success of any hospitality business, as hospitality is not a product but an experience. Using our guest feedback and reputation management solutions hoteliers can gain a deeper, guest-focused understanding of their operational strengths and weaknesses, monitor and manage their online reputation and reviews and improve guest satisfaction to drive more direct bookings and, ultimately, revenue. Specialised group accounts make management across multiple properties faultless.
GuestRevu is cloud based, easy to use and, being made of the hospitality industry, has key partnerships with property management systems (PMSs) across the world creating a seamless, integrated experience. GuestRevu is also one of only seven TripAdvisor™ Platinum Review Collection Partners in the world and our clients consistently experience an improved TripAdvisor Popularity Index Score.