The hospitality industry has always been at the forefront of adapting to changing trends and customer preferences. As we approach 2024, it’s evident that the industry is on the cusp of significant transformation. Here’s how to stay ahead.
How to turn negative reviews into booking opportunities in the digital era
By understanding the motivations behind reviews and actively seeking guest feedback, you can motivate your guests to share their positive experiences online, ultimately boosting your bookings.
Why hotels benefit from a proactive approach to reputation management
It’s now possible for hotels to use digital communications technology to intercept guest requests and reviews as they appear. Hoteliers can use this technology to shape their reputation rather than allowing third-party review sites to define them.
GuestRevu named best in class for the fourth time at HotelTechAwards
GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Feedback and Reputation Management.
Customer feedback on hospitality experiences: 5 best practices
The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
Shielding hotel online reputations from labor challenges
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
How To Be #1 Hotel in the World on Tripadvisor
The most well-known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments, here are a few tips on getting to the top on Tripadvisor.
Oaky and ReviewPro integrate to enable upsell via guest messaging
Upselling engine Oaky and ReviewPro have launched an integration that allows hoteliers to generate more revenue opportunities, streamline operations and personalize the guest experience via outbound messaging.
Curator Hotel & Resort Collection and ReviewPro Partnership
Curator Hotel & Resort Collection partners with Reviewpro to offer guest feedback management solution to member hotels.
ATIC and ReviewPro leverage guest feedback to support Australian tourism
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
