reputation management Archives - Insights
Insights

Shielding hotel online reputations from labor challenges

To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.

Suppliers

How To Be #1 Hotel in the World on Tripadvisor

The most well-known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments, here are a few tips on getting to the top on Tripadvisor.

Tripadvisor review management
Insights

5 ways hotel listening tools can help today

As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.

hotel listening tools
Insights

Why investing in your hotel’s online reputation matters now more than ever

What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.

Insights

How top hotels get great guest feedback

How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.

Hotel-Reviews
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