The findings of a recent research project reveals the questions that are vital to the success of any business, especially one based on hedonic experiences like the hospitality sector.
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
Upselling engine Oaky and ReviewPro have launched an integration that allows hoteliers to generate more revenue opportunities, streamline operations and personalize the guest experience via outbound messaging.
Curator Hotel & Resort Collection partners with Reviewpro to offer guest feedback management solution to member hotels.
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
What is being said about a hotel on social media and a property’s peer-review score has never been more influential. These channels are where the reputation of a property can either be enhanced or damaged, and given that online website traffic and social media usage has reached record-high levels as a result of COVID-19 stay-at-home directives, all hoteliers need to be listening and taking action.
Are you wondering where your time would best be spent while the world of travel has come to a halt?
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