During 2016 alone, GuestRevu saw an increase of more than 160% in the number of clients from the UK, and this trajectory has continued in 2017. This development has necessitated the appointment of a couple of new team members in the region, and following an extensive search, & just the right candidates to join the UK team were found in Gail Treadwell and Darcy Considine-Moore.
GuestRevu’s phenomenal growth in the past few quarters, especially in the UK and across Europe, has meant that we were in the position where we needed to grow our team in the region,” says Francine Heywood, co-founder and CSMO of GuestRevu. “However, we took our time with the search and screened a number of applicants Ð we were determined to find the ideal people for the roles.
“I believe that Gail and Darcy are exactly the right fit not only for our regional team but for GuestRevu as a whole. Their on-the-ground industry experience in both group and independent hotels will be an invaluable asset to both GuestRevu and our clients.”
Gail, who joins GuestRevu as Sales Consultant for Hotel Groups, has extensive experience in the hospitality industry, and hotel groups, in particular, having worked with Raddison Blu and multiple IHG brands such as Holiday Inn, Crowne Plaza, Intercontinental and Staybridge Suites.
Gail plans to use her experience as a hotelier to ensure that GuestRevu clients get the most out of the system. ‘I have worked with guest feedback and online reputation management systems in the past, and I’ve seen that the hotels often don’t really use the systems to their full potential,” says Gail, “I felt that I would be able to relate better to the industry and the challenges they face when presenting GuestRevu as a solution.”
I have worked with guest feedback and online reputation management systems in the past, and I’ve seen that the hotels often don’t really use the systems to their full potential. I felt that I would be able to relate better to the industry and the challenges they face when presenting GuestRevu as a solution.” Gail Treadwell, Sales Consultant for Hotel Groups, GuestRevu
Gail’s own experience has also made her acutely aware of the importance of guest feedback in the management of hotels and hotel groups. “Customer service is everything today and shouldn’t be seen as a cost to a business but as an investment into the future,” says Gail. “I would have loved to have had a tool like GuestRevu to allow me to view my competitors weaknesses in multiple locations and where high footfall is prominent, and it would have been much easier to plan strategies around the highlighted trends shown in the dashboard and work in conjunction with marketing teams to implement the plans.”
Darcy’s previous experience in the hospitality industry has likewise equipped him well to take up the position at GuestRevu of Sales Consultant for Independent Hotels, having worked in five-star luxury establishments such as The Stafford London and with boutique hotel brands like Malmaison and Hotel du Vin.
“Having spent the bulk of my operational hotel experience in the luxury sector, I am convinced of the importance of the online reputation as key in today’s hotel management success and the property’s bottom line,” says Darcy. “I am a true believer in guest feedback and once I understood the role GuestRevu played, it was impossible to resist the opportunity to work for an innovative, forward-thinking leader in the market of guest feedback.”
Having spent the bulk of my operational hotel experience in the luxury sector, I am convinced of the importance of the online reputation as key in today’s hotel management success and the property’s bottom line,” Darcy Considine-Moore, Sales Consultant for Independent Hotels, GuestRevu
In the past few years, GuestRevu has gone from fledgeling start-up to international leader in guest intelligence technology. The company’s extraordinary potential has caught the attention of several savvy investors. During 2015, the company grew by 400%, which earned it equity funding from Angels4Angels in 2016, and a few months later Coaching Inn Group CEO, an industry leader and GuestRevu client, Kevin Charity, also invested in GuestRevu.
GuestRevu’s exemplary product, services and support have also earned the company some exciting partnerships. GuestRevu is fully integrated with a number of property management systems, including Guestline’s Rezlynx, and GuestRevu has also partnered with online hotel news and networking resource Boutique Hotel News, and the world-renowned hospitality management institution Glion Institute of Higher Education to create the Boutique Hotel Guest Experience (Boho) Awards.