Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.
About Travel Outlook The Premier Hotel Call Center™:
Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook is the leading voice reservations team in hospitality. Travel Outlook’s valued client list includes Viceroy Hotel Group, Curator Hotel Collection, Outrigger Hotels, KSL Resorts, Springboard Hotels, Proper Hospitality Group, Pacific Hospitality Group, Atlantis, The Irvine Company, Catalina Island, and many others. Travel Outlook increases sales conversion and creates effective voice communication between hotels and their guests, resulting in improved social scores in addition to increased voice channel revenue.
Annette (formerly “Bella” by Travel Outlook) is an AI-powered virtual call center agent that represents the next generation of voice assistants, and she is designed specifically for the Hospitality industry. Annette has been programmed using a breakthrough approach to digital voice assistants, a system built from human conversations. Using social media, chat forums, and movie dialogue, Annette learns from billions of casual human conversations to understand human inflections and multi-turn queries. This revolutionary approach means Annette understands callers no matter what they say, when they say it, or how they speak. Annette can answer FAQs specific to your property, understand multiple languages, route calls, send follow up texts, and more.
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Travel Outlook’s Annette, The Virtual Hotel Agent™ revolutionizes the caller experience at Camelback Resort
Travel Outlook Partners with MosaicVoice to bring the power of artificial intelligence to the hospitality industry’s leading call center
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