GuestRevu GREAT Awards 2023 shortlist announced

Following the analysis of more than 60,000 reviews of hundreds of hotels in 37 countries collected over three months, the GuestRevu GREAT Awards haveGuestRevu unveiled the hotels shortlisted for these highly anticipated awards in six categories. In a unique approach, the GREAT Awards are not determined by judges, but by the guests themselves, using aggregated guest feedback data from major online review sites to determine the leading hotels. The winning hotels will be selected from the following shortlist and will announced at the GREAT Awards ceremony at the Good Hotel in London on the 23rd of November.


20 Rooms

  • Elton Guest House, United Kingdom
  • Greystoke House, United Kingdom
  • Handywater Cottages B&B, United Kingdom
  • Haven Cottage Bed & Breakfast, United Kingdom
  • Highcliffe House, United Kingdom
  • Highgrove House Country Lodge, Restaurant, Farm and Spa, South Africa
  • Kingston House Torquay B&B, United Kingdom
  • Ocean Vista Boutique Guest House, South Africa
  • Petit & Grande Plaisir, South Africa
  • The Whale on Main B&B, South Africa

20-49 Rooms

  • Buffelsdrift Game Lodge, South Africa
  • Home Suite Hotels Rosebank, South Africa
  • Home Suite Hotels Sea Point, South Africa
  • L’oscar London, United Kingdom
  • Latitude 0, Uganda
  • Mana Mana Youth Hostel, Spain
  • The George Hotel, Dorchester-on-Thames, United Kingdom
  • The Marine Hermanus, South Africa
  • The Plettenberg Hotel, South Africa
  • Uga Jungle Beach, Sri Lanka

50-99 Rooms

  • eHotelier Essentials Banner
  • APN Solutions Banner
  • Amethyst Hotel Pattaya, Thailand
  • Coral Beach Hotel Dar es Salaam, Tanzania
  • Hotel Barahi, Nepal
  • Hotel Schweizerhof Zermatt, Switzerland
  • Ivory Tree Game Lodge, South Africa
  • Kapama River Lodge, South Africa
  • Lanzerac Hotel & Spa, South Africa
  • Porto Mykonos Hotel, Greece
  • Thaba Eco Hotel, South Africa
  • The Houghton Hotel, South Africa

100+ Rooms

  • Cabana Beach Resort, South Africa
  • Cafe Royal Hotel, United Kingdom
  • Garden Court Kitwe, Zambia
  • Hotel Bellevue Palace, Switzerland
  • Kruger Gate Hotel, South Africa
  • Lotte Hotel Seattle, United States
  • LUX* South Ari Atoll, Maldives
  • Mabalingwe Nature Reserve, South Africa
  • Mokuti Etosha, Namibia
  • The Sentra Manado Hotel, Indonesia


  • Highgrove House Country Lodge, Restaurant, Farm and Spa, South Africa
  • Ocean Vista Boutique Guest House, South Africa
  • Petit & Grande Plaisir, South Africa
  • The Plettenberg Hotel, South Africa
  • The Whale on Main B&B, South Africa


  • Greystoke House, United Kingdom
  • Handywater Cottages B&B, United Kingdom
  • Haven Cottage Bed & Breakfast, United Kingdom
  • Highcliffe House, United Kingdom
  • Kingston House Torquay B&B, United Kingdom

GREATest Group


The shortlist for the GREAT Awards has been determined based on publically available online reviews of participating hotels from the three biggest online guest review sources: Google Reviews, and Tripadvisor, which were collected and consolidated using GuestRevu LITE, the free version of GuestRevu’s award-winning reputation management software for hotels.. This ensures fairness, transparency, and impartial results, and makes the awards an authentic reflection of the quality of service and guest experiences at each nominated venue. To ensure objectivity, fairness, and transparency, the Hotel Management School of Stenden South Africa oversaw the data collection and review for the GREAT Awards. Dr Wouter Hensens, Executive Dean of Stenden South Africa, was instrumental in ensuring that appropriate academic rigour was applied to the analysis of the data. Having recently co-authored a book on online reviews in the hospitality industry, The Good, The Bad, and The Emoji Mastering the Art of Review Data, Dr Hensens was uniquely positioned to understand the data illuminated in the thousands of reviews collected during the GREAT Awards.

“Over the last decade, online guest reviews have had an increasing impact on the global hospitality industry,” asserts Dr Hensens. “They have made it easier for consumers to access information about hospitality businesses, and this increased transparency has empowered consumers to make more informed decisions based on feedback from other guests.”

With regards to the process, Dr Hensens was tasked to ensure that the data collection and interpretation were fair and consistent: “We have paid particular attention to the number of reviews and the weighting of reviews as they were sourced from different platforms. Having reviewed the data I believe that these awards directly reflect the appreciation of the guests that have stayed in these properties and thus their authentic voice.”

“At GuestRevu, we manage massive amounts of data on behalf of our clients, and so we are familiar with the industry averages and benchmarks. The review scores some of the contestants have been getting have really been remarkable,” adds GuestRevu founder and CEO, Chris Alexandre. “It’s been very rewarding to see the calibre of the contestants shine through in the data we have collected during the GREAT Awards, and all the contestants can be very proud of what they have achieved in the last few months.”

Representatives from the shortlisted hotels are invited to attend the glamorous GuestRevu GREAT Awards evening at the Good Hotel in London on 23 November. Thanks to sponsorship by industry-leading hospitality technology providers Cendyn and Hop, the awards ceremony promises to be a spectacular and unforgettable occasion. It is a night for the hotel industry to come together, celebrate their successes, and honour the

outstanding efforts of hoteliers who have earned the trust and loyalty of their guests.

“The awards recognise hotels that provide excellence in guest experience, and we are proud to be a part of that,” says Nicola Graham, VP of Marketing at Cendyn. “Through the GuestRevu and Cendyn partnership, we continue to foster our objective of empowering hoteliers with integrated technology and services that enhance the guest experience and drive profitability.” “Hop is proud to be a sponsor of the GuestRevu GREAT Awards, because now more than ever it’s so important to recognise the leading properties in the accommodation sector and those that go above and beyond for their guests,” agrees Sharon Smith, COO at Hop.

Tags: GREAT Awards 2023, GuestRevu, shortlist announced



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