HiJiffy - Insights
HiJiffy
Contactless Technology, Guest communication
HiJiffy

HiJiffy was born in 2016 to better connect hotels with their guests through the development of the most advanced conversational AI for hospitality.

About HiJiffy:

HiJiffy was born in 2016 to better connect hotels with their guests through the development of the most advanced conversational AI for hospitality. Today, over 1,600 hotels across 32 countries use HiJiffy’s solutions.

HiJiffy's Guest Communications Hub empowers hotels to boost revenue through increased direct bookings and upselling opportunities, as well as to enhance the guest experience by digitalising and automating interactions throughout the entire customer journey.

Solutions within the Guest Communication Hub include:

Booking Assistant - a virtual assistant powered by HiJiffy's proprietary conversational AI, guiding prospective hotel guests through the online booking process and answering FAQs. Available 24/7 in 100+ languages across all communication channels, it automatically resolves more than 80% of guest queries on average.

Virtual Concierge - a virtual assistant powered by HiJiffy's proprietary conversational AI, available from the pre-stay stage until the departure. It centralises customer care activities and enables personalisation and contactless procedures.

Console - a single platform centralising, automating and measuring guest communications. Its unified inbox streamlines messages from all channels, offers a clear overview of all queries, and generates reports full of useful metrics and actionable insights.

BEST FOR:

All types of accommodation providers, from Hotels to Resorts

Contact Details:

Company: HiJiffy

Location: Lisbon, Portugal

Founded: 2016

Website: https://www.hijiffy.com/

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FEATURES

  • Virtual Concierge - Front-Office AI Agent, Digital Check-in & Check-out, Room Upgrades Campaigns, Upselling Campaings, Automated workflows, Custom routing and escalations, Pre-programmed Guest Notifications, Guest Satisfaction Surveys, Guest Reviews Campaigns, Retention Campaigns
  • Console - Channel centralization, Multiproperty management, Performance Metrics & Analytics, CRM, Custom Views & Filters for Interactions, Custom Database Segmentations, Customizable working hours, Unlimited number of users, Personalize Chatbot settings
  • Booking Assistant - Direct Booking AI Agent, Booking Recovery Campaigns, Behavioral Marketing Campaigns, Email to Chatbot Automation, Smooth handover to human agents, Click to Call, Lead qualification. Price comparison, Interface personalization

DEPLOYMENT

Cloud, Desktop, Mobile

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

Live Online, Documentation, Videos

ARTICLES

Guest communications trends

Trends in guest communications in 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.
Read more
Hospitality voice assistant

HiJiffy launches the first voice assistant specialised in hospitality

HiJiffy’s multilingual virtual assistant is capable of handling complex voice communication with guests with a human-like interaction.
Read more

AUTHORS

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VIDEOS

More than a Hotel Chatbot

IMAGES

Booking Assistant
Booking Assistant
HiJiffy Console
HiJiffy Console
HiJiffy Chat
HiJiffy Chat

Learn more:

Send an enquiry to HiJiffy:

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