Why baselining your leaders’ skill set is critical for business success

Baselining performance

In today’s fiercely competitive hospitality market, hotel Executives and General Managers must have the right skill set to lead high-performing teams, exceed guest expectations, and maximise hotel profitability. The key to developing your hoteliers’ skills and supporting their professional development is to baseline their skill set first. By baselining, you’ll identify areas where you can support leaders through additional training and education. The result is a winning team that stays on top in the ever-changing hospitality industry.

Identifying Needs

Baselining or benchmarking your hotel leaders’ skill sets is essential to identify their training needs accurately. Baselining will provide an objective view of their strengths and weaknesses and allow you to create targeted development plans. Once you know where your leaders stand, you can develop programs that enable them to excel. Baseline, eHotelier’s targeted approach to professional development results in a team equipped to manage efficiently and lead effectively.

Swiss-Belhotel International has utilized the baseline online testing provided by eHotelier and it has been an invaluable tool in assessing our existing staff and potential applicants. The results have allowed us to identify strengths and areas for improvement, leading to a more efficient and effective workforce. Highly recommend. Laurent Voivenel, Swiss-Belhotel International SVP Operations and Development and Group Human Resources and Talent Development 

Retaining High-Performing Leaders

High-performing hotel leaders and general managers are valuable to a hotel’s success. Without proper professional development and support, they may consider moving to competitor hotels where they see better professional growth opportunities. By baselining their skills and identifying their training needs, you can retain these leaders and keep them motivated and satisfied with their employment. High-performing employees act as role models and mentors to team members, resulting in a culture of excellence in the hotel.

Leading High-Performing Teams

Once you’ve identified the training needs of your high-performing team members, you can provide them with the support and resources they require. Strong leadership and effective communication are critical components in leading a successful team. When you have an effective leadership team that can inspire and motivate others, you’ll have a team that produces excellent results. This, in turn, increases the level of satisfaction among guests and, ultimately, maximises your hotel’s profitability.

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Staying Ahead

The hospitality industry is dynamic and evolving at a breakneck pace. The key to staying ahead of the competition is continuously developing and supporting your hotel leaders. You can create ongoing training and development programs once you baseline their skill set and identify areas where they need improvement. By doing so, you’ll stay on top of emerging industry trends, technologies, and best practices. Your leaders will be equipped to lead their teams to provide the highest level of customer service, resulting in a better brand reputation and increased guest satisfaction.

Baselining your leaders’ skill sets is critical if you want them to succeed in the competitive hospitality industry. Identifying their training needs and creating targeted development programs will help retain high-performing leaders, build high-performing teams, exceed guests’ expectations, and maximise hotel profitability. With proper support for your leaders, you’ll stay ahead of the competition, gain a competitive advantage, and thrive in the ever-evolving hospitality industry.

Learn more about baselining here.

Tags: Baseline, Benchmark, leadership, professional development, profit, Success, training

Managing Director, Australia


eHotelier is a globally accessible online learning platform that supports the continuous professional development of current and aspiring hotel industry professionals through our online learning ecosystem that can be used by any hotel, anywhere in the world.

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