In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
Leadership versus management: why the distinction is important
Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership and management and the important skills of hotel professionals in the future with Tracy Walker from Torrens University.
The new normal for hotel sales roles
The pandemic has had a major impact on the sales function. Paige Duke from Strategic Solution Partners and I discuss how the sales function may change as demand returns for business and MICE travel.
Emerging Markets: who will recover first?
There are positive signs that demand is increasing. We discuss which markets are likely to recover first and a range of new emerging markets with Anita Manfreda from The Blue Mountains International Hotel Management School.
The numbers are in: hotel performance stats for 2020
Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats. Here is the hard evidence of the impacts of pandemic restrictions on hotel performance by region.
Reopening and rebuilding occupancy – what you should focus on now
We have a fasicnating discussion with John Nielsen, the GM at Fivelements Bali and Senior Learning Facilitator at the Blue Mountains Hotel Management School that addresses how to adapt to the changed hospitality environment with both guests and staff.
The changing expectations of guest communication and the role of AI
We discuss the changing expectations of guest communication with hotels and how hoteliers can scale personalised communication to build trust through AI with Charlie Young from Book me Bob.
How to outperform the market with fewer resources
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize. How can we forecast and how are data sets changing as we move forward?
Reigniting US travellers: understanding what will attract them to book
In this episode, we discuss the factors reigniting American travellers with Dave Kelly, Founder and CEO from AnalyticsIQ.
Conversational AI: technology to drive guest services and revenue
Robert LoCascio from Liveperson helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.
