Conversational AI: technology to drive guest services and revenue - Insights
Podcasts

Conversational AI: technology to drive guest services and revenue

In this episode we explore how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service, with Rob LoCascio, Founder and CEO of Liveperson.

The Liveperson AI platform makes it easy for consumers to receive support and make purchases in the messaging channels they use every day.   It counts some of the world’s biggest brands as its customers including Delta and Hawaiian Airlines the Cosmopolitan Hotel and Virgin Atlantic.

We discuss:

  1. How conversational AI help hotels reimagine how they serve their guests safely.
  2. How interacting with guests via messaging helps with loyalty
  3. How this type of technology helps hotels work efficiently when dealing with leaner staff without sacrificing service.
  4. The opportunities for using this technology to drive revenue.
Rob LoCascio

Rob LoCascio
Founder & CEO

Liveperson Logo

Click to play:

Tags: , , ,

Related Courses

Related Articles

Hotel distribution: what recovery will look like by region
Reigniting US travellers: understanding what will attract them to book

You might also like:

Join over 60,000 industry leaders.

Receive daily leadership insights and stay ahead of the competition.

Most popular:

Popular this week:

[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]
[class^="wpforms-"]