Leveraging the hotel’s web-based Guest App to gauge satisfaction early in the guest journey will go a long way in improving net promoter scores and showing guests and staff that you care.
Shielding hotel online reputations from labor challenges
To shield your hotel brand from negative reviews, you need to learn to do ‘less with more’, and that means employing technology to cover some parts of the job. Here are seven functionalities that can be automated to speed up response times and open up communication channels to guests throughout the customer journey.
Will your hotel pass its next QA inspection? Not likely if employee safety devices are not in play
Those who thought QA Inspections were nerve-wracking before may be gobsmacked when they see the new brand-mandated ESD requirements added to the checklist.
Have faith it will work out when you cross the career bridge
The hotel business is still the kind of occupation that you can start at the back door and one day, if you are willing to work really hard, you can be the general manager, the president or the even the controller.
Why going green is a necessity for the future of the hospitality industry
Many of the practices for reducing your business’ carbon footprint will have the added benefit of reducing waste, increasing efficiency and lowering running costs as a result.
Why RMS will never replace human Revenue Managers
RMSs will never replace revenue managers for the simple reason that revenue managers are the primary software engineers and developers of all modern AI-driven RMSs.
The return of incentive travel: Using the PMS to manage and grow guest loyalty in independent hotels
By blending both immediate guest gratification with long-term incentive goals, and keeping guests engaged by meeting and exceeding their expectations during their on-property experiences, hotels and resort groups can help create a new era of traveler loyalty.
How hotels are maximising revenue amid a pandemic
The world has changed considerably in the years since the pandemic began and traditional revenue management practices that rely on historical data have proven unfit for today’s unpredictable demand conditions. A shift to revenue performance – maximising demand, revenue and profitability through the use of forward-looking market insights and demand indicators – has become essential.
eLearning with Artificial Intelligence – a new way of digital education
The principal advantage of AI is that it can be trained to carry out a large list of activities in a personalized fashion. It is a universal solution to gain tools to optimize their routine, enhance productivity, improve accessibility and scale the processes to suit the individual requirements of learners and educators.
What is servitization?
When servitization is done well, it leaves customers feeling cocooned in service provision. Comfortable with a product they can trust and happy to rely on services when they need them, sometimes even before they know they do.
