Dr Michael Toedt - Insights
Dr Michael Toedt
Founder

About Dr Michael Toedt:

Dr. Michael Toedt is one of the most renowned experts in the field of Big Data and CRM. His professional life to date can be divided into two areas: First, his goal was to take over his parents’ hotel business. After two specialist training courses and experience in the star gastronomy sector, he studied business administration with a focus on the hotel industry. In 2000, he started his second career in the field of CRM at the Schörghuber Group of Companies, and in 2005 founded Toedt, Dr. Selk & Coll. GmbH. Since then TS&C, today known as dailypointTM, has made a name for itself as a software company and think tank for data-driven management. Michael Toedt wrote the CRM guide of the Austrian Hotel Association and in 2015 the book “Big Data” was published, which has since become a standard work. He wrote his doctorate in 2016 on the influence of communication on sales figures in the luxury hotel industry.

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ARTICLES

Data privacy matters in the hotel industry

Adopting the right approach to data privacy is vital for the hotel industry, where trust and loyalty are critical sources of repeat business and reputation-building.
Post pandemic hotel priorities

Top priorities for hotel CEOs in a post-Covid world

The hospitality landscape continues to evolve at an alarming rate – and unless hotel CEOs take action to identify and implement the right changes, their hotels are unlikely to make...
revenge travel

Is your hotel tech stack ready for ‘Covid revenge travel’?

Post-COVID guest desires, needs and expectations have evolved in a very short period of time – and only hotels that can meet them will survive in this highly competitive environment....
Data protection cloud software

Caution: Data protection

Avoid negligent breaches when selecting cloud software systems!
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