In the hospitality industry, a hotel’s success often hinges on the strength of its leadership team. This team’s ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists. Gauging the efficiency through baselining the team can be challenging without a systematic approach.
In today’s highly competitive market with limited staff resources, delivering exceptional guest satisfaction is crucial for the success of any hotel business.
By implementing these strategies, hotels can attract talented individuals to their commercial roles and differentiate themselves from their competitors in the industry.
Hotel staff is among the least engaged staff members in any industry, it also doesn’t help that hotel staff aren’t trained appropriately because managers expect new hires to leave shortly after.
The IoH has joined forces with eHotelier to power their new online IoH Academy, which will enable its members to access a huge suite of learning resources 24/7.
Saudi Arabia to invest $100m in training over 100,000 young people for tourism.
The Meetings Industry Association has launched a range of new sector-specific certified training courses to assist the professional development of those working in business meetings and events and to support individuals new to the industry.
EHL Hospitality Business School and IDeaS award scholarships in honor of Fabian Specht.
HSMAI recently gathered insights from leaders at Apple Hospitality REIT, Ashford, BRE Hotels and Resorts, Noble, Pebblebrook Hotel Trust, Summit Hotel Properties, and Abu Dhabi National Hotels during its Ownership Group Commercial Executive Roundtable.