In the hospitality industry, a hotel’s success often hinges on the strength of its leadership team. This team’s ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists. Gauging the efficiency through baselining the team can be challenging without a systematic approach.
Is hospitality education in crisis? Perspectives from a recent webinar
A recent webinar hosted by EUHOFA International brought together hospitality educators from around the world to discuss whether hospitality education is in decline and potential solutions
Enhancing guest satisfaction: Hotel staff recruitment and training
In today’s highly competitive market with limited staff resources, delivering exceptional guest satisfaction is crucial for the success of any hotel business.
Why prioritizing employee development has the best ROI for owners too
It is a fact that hotels that looked after their staff as best they could during Covid are having the least trouble getting staff back and finding new hires. People talk and they know who to work for and who to stay away from.
A coaching approach to sales leadership in hospitality
Approaching the daily operations of a sales and marketing department with a coaching mindset will allow the hotel to establish procedures, align behaviour and drive performance continually.
Do you need a degree to work in hospitality and tourism?
Although it’s not necessary to study if you want to work in hospitality and tourism, you might be slowing down your own career progress if you skip education.
How to not overwhelm new hotel hires in the ‘new normal’
Even with all the technology and automation, hotels thrive due to their human capital. The best in the biz are companies that cultivate their ‘bench strength’ so that every team members feels like part of a family and are ready to step into a new role with gusto.
Nine diversity and inclusion training steps
When you get diversity training right, your employees will feel like part of the team, boosting morale and overall performance.
The boom and new crisis in the hotel industry
We reflect on the impact of the pandemic, how it has led us to where we are today and the new crisis facing the hotel industry in the future with my guest Graham Perry, Managing Director BWH Group Australasia.
Half a million hotel workers trained in Industry Human Trafficking Awareness
That number is in addition to nearly 100,000 Marriott workers, who have completed the training, “Your Role In Preventing Human Trafficking: Recognize the Signs” in 2020.
