As hospitality is a service-based industry at its core, it’s our people, our employees who help shape the guest experience and keep those guests coming back. They form the biggest asset to the industry and that’s why it’s crucial to continue investing and growing your people.
Maximising hotel profit during this post-Covid recovery requires a focus on the three core areas: customer satisfaction, increasing revenue and controlling costs. Key to achieving these objectives is strong leadership supported by a motivated, highly-skilled team – all of which can be bolstered through online continuous professional development.
Your team is the most powerful driver to growing your bottom line. Three proven methods that training increases revenue and business growth at scale for your company.
Reading industry trade publications plays a critical role in on-the-job learning and career advancement, not to mention how it helps in guiding your hotel in a healthy direction.
The AAA Four Diamond-rated Sonesta Resort Hilton Head Island has named Scott Etchberger as its new Human Resources Director.
Telefónica and the World Tourism Organization (UNWTO) have announced an agreement to collaborate in the development and implementation of digital entrepreneurship and training initiatives that allow the tourism sector to increase its competitiveness and strengthen its long-term sustainability.
Unfortunately, investments made towards training and development of human resources are poorly measured and tend to skew disproportionately in favour of operations delivery, resulting in a zero-sum-game.