How Annette the Virtual Agent can help your hotel handle guests needs as they arise.
The Automation Generation
Why today’s travelers place efficiency ahead of personal connection.
4 things hoteliers can do to build stronger connections with customers in 2022
As new customers come in, it’s imperative that you truly impress them — here’s how.
How to deliver exceptional customer service
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.
Five-star service in a contactless world
In the antecovidian times, so much of what encompassed service was high-touch – getting up close with customers to make them feel special. Now that this time-honored practice is anathema, how can properties adapt? Here are some ways to remain high-touch while acting in a no-touch manner.
8 tips for successful customer experience management
You want to try as much as possible to ensure that your competitors don’t treat their customers better than you treat yours.
Customer service as a key priority ― Make Your Hotel Special
For hotels, it’s critical to be innovative and win at the technology game, it is critical to always be improving your hotel reputation and generating more demand.
Tips for delivering your customer service promise
Hoteliers need to constantly look for ways to enhance guests’ stays by surprising them with the new and unexpected. Here are a few ideas from W Scottsdale.
Why a hotel’s culture translates into commercial success
Consider recruiting by personality, not just skillset, if you want to build genuine connections and inspire employee as well as guest loyalty.
Fighting nontraditional accommodations through upgrades and room selection
You can fight back is through offering guests fantastic deals for add-on services, amenities or activities to make their time with you exceptional.
