AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.
Essential tools every hotelier needs to take hotel management to the next level with AI
AI won’t remove human interaction completely, but it can provide enough support to streamline the workforce and add value to the customers.
Guests expectations on 2024: A complete guide on how to engage them
Picture this: Are you ready to take your hospitality game to the next level in 2024? As time passes and technology keeps evolving, we enter into a new era of guest expectations. As we’ve said before, it’s no longer enough to simply meet their needs, the challenge now lies in exceeding them.
Hospitality data: How to use it to increase revenue for your property
Data is essential for hospitality success. It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Here’s how a hotel CRM can centralize data for optimal use.
Transforming stays into cherished memories
Use some of these ideas to kickstart your mission to make staying at your hotel a memory that guests will cherish for years to come.
The value of human connection in customer service
Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?
Six hotel sales strategies to increase occupancy and revenue
A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.
AI is here to work with your employees, not replace them
Why hotels are now adopting zero-labor solutions.
Kudzai Mapfinya named Global Head of Customer at RoomRaccoon
Kudzai will join the company’s Senior Leadership Team in her new position and oversee the Customer Support, Customer Success and Customer Training departments.
Exceeding guest expectations in a contactless world
We speak with Moritz von Petersdorff–Campen about how hoteliers can take back guest relationships from OTA’s.
