Travel Outlook partners with Thrio to advance the travel industry customer service experience

Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry. 

As the first and only call centre certified by the Kennedy Training Network (KTN), Travel Outlook uses a unique, industry-leading sales approach developed exclusively by KTN to train their reservations specialists. With the KTN system, Travel Outlook closes up to 70% of the qualified reservation calls received, making Travel Outlook the premier Hotel Call Center. With the addition of Thrio, Travel Outlook now utilizes Thrio’s Cloud Native CCaaS Technology to deliver unapparelled digital and voice customer service.

Thrio’s cloud-native contact centre technology provides dynamic automated and on-demand capabilities that allow Travel Outlook call centre agents to meet customers where they want to interact and seamlessly transition conversations from SMS, Chat, or email to the voice channel without forcing the customer to start over.

Lance Fried Image

Lance Fried
Chief Marketing Officer

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“With Thrio’s award-winning CCaaS Technology, Travel Outlook is well positioned to outperform BPOs utilizing legacy cloud contact center technology providers and, thus, stand out from the competition. Thrio is thrilled to have been selected and we are excited about working with Travel Outlook to realize their strategic direction and modernization of their customer care technology capabilities,” Lance Fried, Chief Marketing Officer at Thrio.

Travel Outlook is adding Thrio’s groundbreaking technology to its innovative guest-led conversational AI tool Annette, the Virtual Hotel Agent. Annette offers best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience. Annette’s technology allows customers to lead the conversation, creating natural, human-like interactions and affordably answering 60 to 70% of the calls for the front desk team.

Brett Puffenberger

Brett Puffenberger
VP of Operations
Travel Outlook

“The Thrio contact center platform is an integral part of Travel Outlook’s success in providing a robust and full-featured contact center environment. Its intuitive design and ease of use combined with the state-of-the-art telephony architecture allows us the freedom to build complex and customized campaigns to ensure the best possible customer experience.” Brett Puffenberger, Vice-President of Operations at Travel Outlook.

Travel Outlook works with the largest names in the hospitality industry. Our award-winning Reservations Specialists now have the best available technology to boost reservations and increase revenue for our clients.  

Tags: call center, call centre, Thrio, Travel Outlook, Travel Outlook Premium Reservation Call Center



Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

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