Hospitality trends for 2023: what’s in and what’s out? - Insights

Hospitality trends for 2023: what’s in and what’s out?

2023 travel booking trendsGoodbye bland travel experiences. Hello “culture shock”. Modern travellers are redefining what hospitality looks like in 2023 and beyond.

Hot off the press, revealed what modern travellers are seeking – it’s not just another holiday.

  1. The desire for a complete “culture shock” is on the rise as travellers seek to visit places that are completely different from their homes, language, food and culture.
  2. Getting off-grid. No wi-fi. No mobile connection. A large section of travellers is seeking to get away from the grips of technology and closer to nature.
  3. Nostalgic getaways, driven by escapism make some travellers seek out the simpler, “more basic” holidays. These could include opting for buses, visiting landmarks and attractions, etc.
  4. Wellness is here to stay, and growing as an attraction for people to visit a destination and property.
  5. Bleisure is here to stay. Business trips turn into leisure-filled days.
  6. Travel is on the rise but increasing inflation means people are conscious of what they spend on their travel. Expect budget-conscious guests to walk through the doors in 2023, possibly beyond.

What do these travel trends mean for hotel marketing? What can you do as a property owner to attract guests?

Focus on customer experience

If you get it right, your guests will not only return, but also becomes your brand ambassadors, amplifying your marketing efforts. In fact, OTAs such as Expedia have updated their algorithms to give preference to properties that have been called out by guests for their fantastic guest experience.

The website becomes a powerful tool

Direct bookings are on the rise and your website is one of the most effective marketing tools to attract and convert guests (commission-free). Websites should not be designed based on your business needs but on users’ needs. Make them fast-loading, mobile-friendly and easily navigable. Most importantly they should be designed to convert lookers into bookers. Creeping in quickly is a need to personalise guests’ journeys on the site.

Pride in the local community

Hotel designs and experiences that showcase the local culture help create a distinct identity for the property and appeal to that rising section of travellers seeking more authenticity in travel.

Nature is a luxury

What started as a trend with some boutique hotels offering adventure travel has now become a huge calling card for travellers – especially from cities – looking to escape into the lap of luxury. Packaging your property experiences with activities such as kayaking, hiking, cycling, etc. can tremendously hike up its appeal. Also building green spaces within your hotel, such as rooftop gardens, etc are a great calling card.

Offers for the whole family

Kids and multi-generational travel hold a strong place in the future of hospitality. Align your accommodation to meet the needs of everyone in the family – accessibility for seniors, creche or bunk beds for kids, etc. Remember, pets are equally a part of the family, and allowing them into your premises is good for guests and business.

Sustainability is not yet old news

A growing number of eco-friendly travellers continue to seek out accommodation that lowers their carbon footprint by giving preference to homegrown over global mass-produced goods, being conscious of their energy consumption and similar measures to be sustainable.

Adopting technology

Rapidly changing consumer mindset has forced hoteliers to adopt technology that makes the guest experience seamless and convenient. From the accurate representation of preferred OTAs via a channel manager to an easy-to-use and secure website booking engine data collection, revenue management and online review management, anything that gets you a step closer to making the guest experience better, is a must-have for modern hoteliers.

Off-season travel

This is also booming with many travellers who are trying to go easy on their pockets. In related trends, booking windows are much shorter and cancellation policies continue to be very flexible across the industry.

Insights are critical

As marketing dollars become dearer, data and insights have become more important than ever to understand the effectiveness of your marketing strategy so you can dial up channels that are working best for you.

Up-selling and cross-selling

Upselling & cross-selling is a great way to drive up incremental revenue is also on the rise by smart hoteliers.

This article was first published on

Tags: Booking trends, guest experience, STAAH
Edwin Saldanha Marketing Director STAAH
Marketing Director

Auckland, New Zealand,


STAAH is a New Zealand-based technology company that specialises in cloud-based channel management and booking engine for accommodation providers helping them maximise their online revenue. Founded by Gavin Jeddo in 2008, a pioneer in the field of distribution technology, STAAH’s industry-leading technology powers a property’s distribution through online travel agencies (OTA) and direct bookings.
STAAH partners with over 15000 properties across 90 countries through its operations in New Zealand, Australia, India, UAE, Malaysia, Philippines, Thailand, Indonesia, UK and Europe.

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