At the end of the day, hospitality is about building relationships and making your guests feel valued. Trends like the metaverse, UGC, and voice search are powerful tools, but they should serve one purpose: to create seamless, personalised experiences that put the guest first.
Creative voucher strategies for boosting guest loyalty and revenue
Hotel gift vouchers are a formidable strategy to amplify revenue streams and grow guest loyalty.
Sustainability in the hospitality industry: going the extra mile
When sustainability becomes embedded in the culture of an organization, extraordinary behaviors follow.
The stool incident: a lesson in disability rights
By addressing disability accommodations thoughtfully and proactively, hoteliers can avoid legal troubles and create a more equitable environment for all employees.
What are CAP rates and how to use them
Remember the golden rule, the lower the cap rate the higher the purchase price paid and at the same time the lower the expected returns on that investment in the future because the price paid was higher.
Leveraging AI for strategic growth and innovation
By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.
Post-pandemic dining: a risky business?
Future public health crises like the COVID-19 pandemic cannot be ruled out, and restaurateurs will benefit from knowing how the public’s dining habits are likely to change in response.
3 tips for making your work meetings more impactful
Meetings matter because they represent our collective time and energy. With the right approach, meetings can evolve into spaces where people not only contribute but leave feeling inspired, valued and ready to act.
Defining the new Miami with EAST Miami
Case study: What we see throughout is how the EAST Miami facilities the new commerce of Brickell around it by playing host to so many ‘alternative thinkers’. This dynamic interaction between multiple parties can only be achieved by thinking in terms of mixed use.
How to be a successful hotel General Manager
Discover the five transformative steps that will not only improve your professional knowledge but also propel your career to new heights.
