H10 Hotels, a leading hospitality company with over 66 hotels in 23 destinations and more than 16,000 rooms, has been committed to providing exceptional locations, specialised services, and the highest level of quality to its guests for over 40 years. With a focus on incorporating the latest digital technologies, H10 Hotels have formed a strong partnership with Nonius for more than 8 years.
Guest Experience: Dos and don’ts for 2024: a webinar you cannot miss!
Whether you are part of the marketing area, operations or revenue management, if you belong to the hotel industry, this is for you.
YellowSquare: How to simplify operations and elevate the guest experience?
How to save time but at the same time provide a top-notch service. How to be faster but at the same time stand out in front of other brands.
Twin Peaks Lodge leverages Maestro PMS’ self-service kiosks to elevate the guest experience
Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent. Despite being founded in the 1800s, the hotel’s ownership team had a modern vision and turned to Maestro PMS to improve their digital operations and capabilities.
How to get your digital guest directory fit for the festive season
A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, to F&B menus, local transport links, special promotions, and links to booking systems, to name just a few. For hoteliers, however, it is a valuable avenue towards those all-important, revenue-driving, upsell opportunities. Upsell opportunities can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience.
Boosting employee engagement: 3 key benefits of prioritizing mental health in the hospitality industry
Concentrating on the mental health of your talent can not only increase staff productivity and reduce staff turnover, but also enhance the guest experience with a proven effect on your bottom line. Here are a few strategies to help you achieve that.
Twin Peaks Lodge leverages Maestro PMS’ self-service kiosks to elevate the guest experience
Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent. Despite being founded in the 1800s, the hotel’s ownership team had a modern vision and turned to Maestro PMS to improve their digital operations and capabilities.
Coast Victoria Hotel & Marina by APA announces guest room renovations to enhance guest experience
oast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, today announced that Coast Victoria Hotel & Marina by APA, British Columbia, unveiled its plans for guest room renovations, set to begin in December this year with an estimated completion in the spring of 2024. These renovations will offer guests an elevated Refreshingly Local™ experience with a focus on comfort, intuitively designed rooms and suites, and unparalleled service.
Transactional marketing vs relationship marketing in the hotel industry
Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.
Can mobile concierge improve the guest experience in hotels & deliver staff efficiencies?
Mobile concierge (also known as digital concierge or service requests) can unlock a host of benefits for both staff and guests alike and deliver new ways of optimising resources and driving revenue.
