GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Feedback and Reputation Management.
Migrating your PMS to the cloud could be one of the best moves your hotel groups ever makes. But, like all major projects, you need to approach with caution. Here are some valuable advice to help you avoid the biggest pitfall of all: the loss of guest profile data.
Hotel data quality identified the use of automation and Artificial Intelligence (AI) as key success factors in helping hotels satisfy guest demands.
Instead of slashing room rates, try to take a closer look at your guest management tactic.
Embrace these digital routes to see which work best and which ones reveal insights that change how guests enjoy their experience during each visit.
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.