If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.
The guest data blueprint: Best practices to use data in your hotel
Guest data is more important than ever in hospitality today.
For personalisation, efficient interactions, smooth operations… and pretty much for every area of your hospitality business.
From zero to hero: 4 ways a hotel CRM can level up your marketing efforts
Organising and structuring your guest data properly is essential not only for improving outcomes within the marketing department but also for saving time, which is one of the key concerns of hotel marketers.
GuestRevu named best in class for the fourth time at HotelTechAwards
GuestRevu is honoured to announce our fourth win in the annual HotelTechAwards in both of our categories: Guest Feedback and Reputation Management.
How to migrate your hotel data to a cloud PMS?
Latest White Paper details the risks of losing guest profile data during PMS upgrades, and how working with dailypoint™ can help avoid these and enable a smooth, low-hassle transfer.
Upgrading hotel PMS to cloud – Look before you leap
Migrating your PMS to the cloud could be one of the best moves your hotel groups ever makes. But, like all major projects, you need to approach with caution. Here are some valuable advice to help you avoid the biggest pitfall of all: the loss of guest profile data.
Are data quality issues holding back your hotel’s success?
Hotel data quality identified the use of automation and Artificial Intelligence (AI) as key success factors in helping hotels satisfy guest demands.
Top 5 ultimate practices to win guests with minimal costs
Instead of slashing room rates, try to take a closer look at your guest management tactic.
5 useful insights hotels can get from analyzing guest data
Embrace these digital routes to see which work best and which ones reveal insights that change how guests enjoy their experience during each visit.
Beyond marketing: How to use CRM at line level to drive revenue
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
