A new study predicts that the customer experience will overtake price and value as the most important unique selling proposition for customers by 2020. For hotels, it is therefore essential to focus on providing an exceptional guest experience.
Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business
Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont…
Adjara Group selects Cendyn to power CRM across their hotels
Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia. As a leading…
How to recapture the customer who didn’t book
Most hotels have rich data on their existing customers, but effective CRM can help hotels recapture the 70%-80% of customers who visit their website and don’t make a booking. We talk to Brise Carpenter, Vice President of Client Success at NAVIS on the untapped potential of CRM and how staff – from reservations to marketing – can best leverage it.
Join our webinar: Decoding the hotel guestprint
Learn how to use marketing technology to intelligently recognize guest preferences with startling precision in our webinar, 29th July, 12 PM Pacific Time.
The benefits of big data: how the explosion of guest information is changing the hotel industry
We can collect so much information about our guests, but how is this being used to offer personalised experiences and build brand equity without compromising privacy? With John Oberon, President of Cybage.
Beyond marketing: How to use CRM at line level to drive revenue
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
Cendyn is the World’s leading hotel CRM Technology Provider 2018
Cendyn has taken home four World Travel Awards at the prestigious Grand Final Gala Ceremony on December 1, 2018, in Lisbon, Portugal. Winning World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Proposal Platform, and World’s Leading Hotel Event Management Platform, bring Cendyn’s tally for World Travel Awards across the globe to nine in 2018.
Fleming’s Hotels implements Cendyn’s eInsight CRM platform across their hotel group
Fleming’s Hotels, a modern leader in the business & leisure hospitality marketplace in Germany, has selected Cendyn, the leading hotel sales, and CRM provider, as the group’s CRM technology partner.