Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.
LoungeUp acquires Dmbook Pro
With the takeover of Dmbook Pro, LoungeUp now offers the complete solution for optimal guest relationship management.
How to achieve 50% direct sales for your hotel (or more …)
A new study predicts that the customer experience will overtake price and value as the most important unique selling proposition for customers by 2020. For hotels, it is therefore essential to focus on providing an exceptional guest experience.
Fairmont Zimbali Resort, turns to Rainmaker, a Cendyn company, for deeper insights into their business
Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, is proud to announce that Fairmont…
Adjara Group selects Cendyn to power CRM across their hotels
Adjara Group has signed a deal with Cendyn to power CRM across all their hotels located in Georgia. As a leading…
How to recapture the customer who didn’t book
Most hotels have rich data on their existing customers, but effective CRM can help hotels recapture the 70%-80% of customers who visit their website and don’t make a booking. We talk to Brise Carpenter, Vice President of Client Success at NAVIS on the untapped potential of CRM and how staff – from reservations to marketing – can best leverage it.
Join our webinar: Decoding the hotel guestprint
Learn how to use marketing technology to intelligently recognize guest preferences with startling precision in our webinar, 29th July, 12 PM Pacific Time.
The benefits of big data: how the explosion of guest information is changing the hotel industry
We can collect so much information about our guests, but how is this being used to offer personalised experiences and build brand equity without compromising privacy? With John Oberon, President of Cybage.
Beyond marketing: How to use CRM at line level to drive revenue
Michael Bennett, Senior Vice President, Global Marketing of Cendyn discusses ways AI is improving guest data so that operations staff can better interact with guests and improve personalisation, loyalty and ancillary upsell.
