The hospitality industry has faced one of the toughest staffing shortages in history. Hotels are operating with lean teams, often hiring staff with little to no prior hospitality experience. Hotel management and human resource departments, already stretched thin, simply don’t have the time to manually train each new hire.
That’s where smart hotel technology and online training come in. In cooperation with eHotelier Academy, BPN Maestro provides a best-in-class onboarding solution — ensuring rapid online training, standardized processes, and full transparency of task statuses so staff can hit the ground running from day one.
Immediate Online Training for New Hotel Staff
Online training technology is one of the most cost-effective investments a hotel chain can make—but only if it’s easy to use, fully branded, and widely adopted. Hotel teams need a platform that’s intuitive and simple, ensuring quick adoption across all departments.
With BPN Maestro and eHotelier Academy, new hires gain access to structured online training modules that provide essential knowledge before they even step onto the property. The learning experience is designed to be engaging, featuring interactive courses, video tutorials, and assessments to track progress.
One hotel using BPN Maestro shared, “We don’t even need to train our new staff in person. We just enroll them in the online modules assigned to their personal mobile phones, and they instantly understand our processes and standards.” This effortless digital onboarding saves managers time while ensuring their teams are fully equipped to perform their duties from day one.
Standardizing Training with Online Learning
Beyond an intuitive interface, hotel operations technology ensures that every team member follows the same best practices. BPN Maestro and eHotelier Academy make it easy to implement and enforce standard operating procedures with customizable online training modules and assessments.
For instance, in housekeeping, different room cleaning tasks require specific procedures—whether it’s a stayover clean, checkout clean, or turndown service. With BPN Maestro’s Cleaning Module and eHotelier Academy, pre-set online training modules ensure that every cleaning task follows the correct protocol. Before stepping into their roles, new hires can complete digital lessons tailored to their department.
Guest interaction is another area where online training enhances efficiency. Since nearly everyone is comfortable with digital communication, front desk teams can use BPN Maestro’s online training and automated guest messaging to engage with guests instantly. For example, the modules “Duty Manager Logbook & Job Dispatch” prepare staff to handle common guest requests, ensuring they’re ready to provide exceptional service from day one.
Transparent Progress Tracking with Online Training
Operational transparency is critical to delivering seamless service, especially during shift changes and handover reporting. With BPN Maestro and eHotelier Academy, training progress is tracked in real time, allowing managers to monitor each new hire’s onboarding journey.
At the front desk, team members can instantly access previous guest interactions via BPN Maestro’s in-house communication, allowing them to continue conversations seamlessly. In housekeeping, room priorities are dynamically updated in real time — eliminating the need for printed schedules or last-minute verbal updates. Engineering teams using BPN Maestro’s Preventative Maintenance module can track hotel asset history, ensuring that if an AC unit is repaired in the morning, the evening team can pick up right where they left off, with full access to previous progress notes and photos.
By enabling comprehensive online training, ensuring full team adoption, and offering real-time tracking, BPN Maestro, in collaboration with eHotelier Academy, empowers hotels to provide top-tier service with lean teams. New hires feel confident from day one, while general managers gain peace of mind knowing that every department is running smoothly and efficiently.
With eHotelier Academy and BPN Maestro, the future of hotel onboarding and staff training is not just efficient — it’s transforming the way hotels operate.
Want to learn more? If you’d like to explore how eHotelier Academy and BPN Maestro can streamline your hotel’s onboarding process, feel free to connect with us!
