BPN Solutions - Insights
BPN Solution
BPN Solutions

BPN Solution is a powerful and intuitive yet affordable hotel operations and quality solution aimed at supporting your daily operation and internal communications.

About BPN Solutions:

A company established by hoteliers whose experience in tackling the challenges of hotel operations has enabled them to create dedicated solutions to improve quality control addresses labour shortage and enhances overall guest satisfaction.

We’re concentrating on providing a hospitality operations solution so hotels can deliver their finest guest service. BPN Solutions is a platform for changes through serving the interests of all our stakeholders - customers, employees and partners.

BPN Solution is a powerful and intuitive yet affordable hotel operations and quality solution aimed at supporting your daily operation and internal communications.

BEST FOR:

BPN Maestro user recommendation:
· 3- & 4- & 5-star Hotels & Resorts | 100 rooms plus…
· Service Apartment Buildings
· 3rd party Housekeeping & Engineering outsourcing service providers
· Retirement Home Operators | 80 units plus...

Contact Details:

Company: BPN Solutions Pty Ltd

Location: Brisbane, Australia

Founded: 2020

Website: https://www.bpn-solutions.com

FEATURES

  • Duty Manager Logbook - No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.
  • Guest Request Manager - What if your operator could log a guest request in a mere 3 clicks? Instant SMS alerts to the housekeeper in-charge of the room, item delivery tracking, reminder SMS and daily statistics. No more follow-up calls and manual paperwork, but all the insight you need. Paired with a dedicated mobile app and many new features, the Guest Request Manager allows for efficient guest request communication from anywhere in the hotel.
  • PostStay Email - Did your guest leave happily? Find out by sending a follow-up email before its too late. Automated post-stay email sent to all your loyal members, satisfaction check and social media referral all in one email. Capture unhappy guests and turn them around while you still can.
  • Courtesy Call Logbook - The Courtesy Call module helps to log and escalate guest problems and requests to the correct teams for follow-up with one click, while keeping the frontline teams aware of any previous problems, allowing you to quickly recover guests before it’s too late. Keep in touch with your arriving / in-house / departing guests and utilise the integration to the Duty Manager Logbook and Guest Request Manager to gain a holistic view of each guest when calling for feedback.
  • QR Feedback Cards - Create custom QR codes to collect guest feedback for specific areas and receive valuable insights through targeted mini-surveys in real-time, resolving issues before the guest departs. Any feedback is instantly shared with the respective teams and allows for immediate follow-up of any guest comments.
  • Housekeeping Cleaning+ - BPN Maestro’s Housekeeping Cleaning+ provides hotels with a one-stop central platform to manage their daily room cleaning procedures. Take advantage of Automated Room Assignments, PMS Integration and detailed cleaning & inspection checklist, directly on your mobile phone or desktop device. Easily manage Room Cleanings and Room Inspections, while leveraging the power of BPN Maestro’s quality tools to easily raise guest complaints, work requests or Lost & Found, all from one app.
  • Solution Gallery - 1000+ hotel inspection pictures across dozens of albums, all categorized and tagged for your easy review. Explore hotels from all brands and chains online and search for specific categories to see what other hotels are doing. A separate section only for collaterals, categorized by departments, providing your marketers inspiration and insight on how other hotels are doing it.
  • Solution Library - A library of best practices, tools, formats, collaterals, and much more, aimed at driving specific areas of your operation. Categorized by tags such as “Membership Recognition, Overall Experience, Service Recovery, etc.”, this library aims to provide a treasure trove of best practices to each hotel, complete with implementation guide and FAQs.

DEPLOYMENT

Cloud

SUPPORT

FAQ, Chat, Email, Phone

TRAINING

Live Online, Videos

ARTICLES

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AUTHORS

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VIDEOS

BPN Maestro in 3 minutes

IMAGES

Solution Library
Solution Gallery
Housekeeping Cleaning+
QR Feedback Cards
Courtesy Call Logbook
PostStay Email
Guest Request Manager
Guest Request Manager
Duty Manager Logbook
Duty Manager Logbook

Learn more:

Send an enquiry to BPN Solutions: