Travel Outlook’s Omnichannel Telephony enhances guest service and reduces hotel labor expense

In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotelTravel Outlook clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels.

Travel Outlook understands that communication is the cornerstone of success in today’s fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition.

The omnichannel system brings together the best of both traditional telephony and modern communication methods, creating a single, cohesive platform that enables hotels to engage with their guest like never before.

Key Features and Benefits:

Unified Communication: Say goodbye to juggling multiple communication tools – Travel Outlook’s system integrates voice calls, text messages, TripAdvisor and other social media comments, email, WhatsApp, and more in to one location, allowing hotels to engage with guests seamlessly across all channels.

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Customer-Centric: The system can prioritize guest communications by capturing their communication preferences and history. With this data at its fingertips, Travel Outlook’s team can deliver a personalized experience that builds stronger, lasting relationships.

Efficiency and Productivity: The system also offers intelligent call routing, automatic text message responses, and email management, boosting the team’s efficiency and allowing them to focus on what matters most.

Real-time Analytics: With this system, hotels can gain insights into customer behavior and communication patterns. This data-driven approach empowers hotels to make informed decisions and continually improve customer interactions.

Scalability: Travel Outlook’s system can grow with the hotel, without limitation, to meet the hotel’s evolving needs.

Security and Reliability: The hotel’s safety is Travel Outlook’s priority, so the system is built with robust security measures and 24/7 support to ensure uninterrupted service.

John Smallwood, President Travel Outlook “Our new system empowers our clients to meet guests on their terms and get more done, faster and easier than ever with adaptable software that stands up to the ever-shifting nature of today’s business,” said John Smallwood, Travel Outlook’s President. “Our telephony delivers solutions that move the needle for CX and address real customer pain points to help hotels create smart, flexible, and satisfying customer interactions every time,” continued Smallwood.

Travel Outlook works with the largest names in the hospitality industry. Our award-winning Reservations Specialists now have the best available technology to boost reservations and increase revenue for our clients.

Tags: hotel labor expense, Omnichannel Telephony, telephony, Travel Outlook’s Omnichannel



Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

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