Next week at HITEC® Toronto, Hotel Communication Network will showcase its re-engineered in-room tablet with two-way
guest communications at the core. The NEW Navigator 2.0 gives guests and staff more control over the stay experience. Guests have everything they need from individual/group messaging, food ordering, check out, and service requests to choosing when they want their rooms clean, where they want food delivered onsite, and how they can explore the local community. Navigator 2.0 with real-time language translation makes two-way communication effortless and operators can easily update and self-manage content as often as needed throughout the day.
HCN’s Navigator 2.0 will be on display in Booth 1237 at HITEC® Toronto, June 27 to 30 at the Metro Toronto Convention Center – South Building. To pre-schedule a booth visit, click here: https://hcn-inc.com/index.php/contact-us/.
“Tablets are making a resurgence in hotels in a BIG way – but don’t just take my word for it,” said Kevin Bidner, HCN President. “Operators are coming to us saying their guests are demanding new, more convenient ways to connect with the hotel and its surroundings. Because travelers are bringing tablets with them everywhere, it makes sense that we extend that familiar mobile experience to the room, uploaded with tools to personalize their experience while driving added revenue to the bottom line. Those who have recently adopted Navigator 2.0 say it has everything they need and traveler’s want. To find out ‘who’ those operators are that have recently adopted this innovative platform, meet with us in Booth 1237 at HITEC.”
Navigator 2.0 is a rich, modern approach to guest engagement and revenue enhancement. The cloud-based platform is built on the latest technology stack leapfrogging traditional guest-facing tablet solutions.
Features of the Navigator 2.0 tablet platform include:
- An elegant look and feel with a Netflix-inspired user interface that appeals to the masses.
- Compelling content in any language the hotel chooses that draws people in to click around, discover on-premises services and amenities, and spend more money on site.
- Hotel staff can now easily and immediately update content to the guest room devices. No need to rely on a service provider to deliver costly content management resources.
- A Bluetooth pairable speaker base with high-quality sound, USB A&C charging points, and stunning HD graphics. The speaker base also serves as a voice assistant, enabling guests to request services and amenities, report problems, plus control lights, thermostat, and blinds by voice command.
At HITEC Toronto, HCN will demonstrate how Navigator 2.0 will quickly become a hotel’s newest source of revenue and cost reduction. For example, their DineIN program has proven to increase revenues by 20% to 30% (a net gain above $10 per room per month in incremental revenue from f&b upsell opportunities) while Guest Choice reduces labor costs by 5% (between $15 – $30 per room) with each opt-out of room cleaning. Also, digitalizing the compendium saves printing costs while digital marketing earns thousands of dollars in advertising, spa, golf, tours, extended stays/late check-out fees, rebooking, and group branding and sponsorships. More importantly, the device enables brands to drive membership in their loyalty programs and increase mobile app use.
Industry Expert Endorses Navigator 2.0
Neil Schubert, HCN Product Officer, former Advisory Board member of Hotel Financial and Technology Professionals (HFTP), and a 40-year hospitality industry technologist (with 20 of those years spent spearheading the technology initiatives for Marriott International), said the communication platform making the most traction today is the interactive guestroom tablet.
“A guestroom tablet is truly the only effective, unobtrusive tool to achieve a 100% reach to hotel guests and it can be used as a platform to drive better customer engagement with the brand apps and text messaging channels,” Schubert said. “Tablets can also replace most peripheral in-room equipment, like the phone, TV remote, and clock/radio. And they can be used to push surveys, optimize room cleaning, and promote revenue-generating late check-out. I encourage all my industry friends and colleagues to stop by Booth 1237 at HITEC Toronto to come see what they’ve been missing with Navigator 2.0.”
