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COVID-19 impacts on technology in travel

Technology has historically been seen as a tool within the travel industry, supporting business processes, particularly in an industry so reliant on service. The impact of COVID-19 has seen a new pace of technology evolution, where technology is now seen as vital to business success.

In this episode, we explore:

  • How technological advances are impacting on the hospitality and tourism industries in response to the pandemic.
  • Whether there is any hope of recovery for international tourism.
  • Whether a talent crisis is looming as professionals leave the industry.
  • How technology is assisting in the training and development of hospitality professionals through the downturn.

Guest: Prof. Peter Jones MBE

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This report should be read with caution! It is aimed at promoting detailed thinking, discussion and debate amongst hospitality professionals as to how best to move to a reset and long term resilience for hospitality in a Post COVID-19 World.

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Hospitality in the Post COVID-19 World
Tags: COVID-19, technology, Travel
Peter Jones

Academic Director, United Kingdom

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