It is counter-intuitive but when making redundancies businesses also need to consider their own and the industry’s longer-term post- covid needs. Survival first, while recognising there will be a future tomorrow.
A testing time for hospitality leaders
Hospitality and tourism will be badly impacted in the short term, but it also has the opportunity to demonstrate how it can make a significant positive contribution throughout this crisis and beyond.
The core values of hospitality have never been needed more
Changing our mindset from just business survival to the core values of hospitality and demonstrating the role the industry can play in times of crisis now will enhance hospitality’s value to society in the future.
Staff are people too
Changing the mindset to consider ‘staff as people too’ could have a significant impact on the creation of guests experiences and at the same time enrich the role of your people to beyond that of just staff.
Is UK hospitality education buckling under pressure?
As both further and higher education come under unprecedented financial pressures, the impact on hospitality programmes in the UK is alarming. Professor Peter Jones FIH has done the research and reports on some worrying trends.
Hospitality can be a force for positive social change
It takes a different mindset to see opportunity when facing the reality of the disadvantaged and marginalised, but the mainstream hospitality industry needs to recognise that they offer a wide range of different talents – talents that with the right nurture and support can make loyal, enthusiastic and committed employees.
Staff are key stakeholders in your hotel business
The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
We must stop saying people are our most important assets (and actually believe it to be true)
If we believe that our staff or our most important asset, why do we always only account for them as a cost?
Opportunity is essential in realising career potential
The Future Leaders Programme for the alumni of the Sala Bai Hotel School has been designed to provide an opportunity for participants to develop their professional knowledge and leadership skills in support of their career ambitions. @touchsalabai
UK hospitality education – in decline?
The hospitality industry is facing a ‘perfect storm’ of the recruitment and staffing impacts of Brexit, at the same time that the number of students entering hospitality education and training is on the decline.
