It takes a different mindset to see opportunity when facing the reality of the disadvantaged and marginalised, but the mainstream hospitality industry needs to recognise that they offer a wide range of different talents - talents that with the right nurture and support can make loyal, enthusiastic and committed employees.
The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
If we believe that our staff or our most important asset, why do we always only account for them as a cost?
The Future Leaders Programme for the alumni of the Sala Bai Hotel School has been designed to provide an opportunity for participants to develop their professional knowledge and leadership skills in support of their career ambitions. @touchsalabai
The hospitality industry is facing a ‘perfect storm’ of the recruitment and staffing impacts of Brexit, at the same time that the number of students entering hospitality education and training is on the decline.
Industry reports increasing difficulties recruiting students from hospitality education, while hotel schools, colleges and universities are finding it equally difficult to recruit students to their hospitality courses.
When asking the question “when interviewing for a leadership position which of the following characteristics are you looking for in a candidate?”, the response was the same with honesty being ranked the highest.
In the hospitality industry we have a tendency to recognise professionalism by the behaviour they show in dealing with their colleagues, in dealing with their customers and guests, and their general behaviour and presence, not by looking for membership or qualifications or a plaque on the wall.
Success in programmes like these is not just in coming up with solutions and solving problems, but in what the participants learn about themselves in working under pressure and with others.