Plumbing, HVAC, lighting, and the overall appearance of the establishment are areas of special focus for hotel maintenance teams. When all building systems are functioning smoothly, guests are more likely to spread positive feedback, ultimately benefiting the hotel’s reputation.
Service recovery in a networked world: getting back on track
How do customers perceive and react to service failure and recovery measures in today’s complexly interlinked business environments? Here is crucial guidance for travel and events practitioners to ensure that customers are as satisfied as possible following service failure.
How to make salespeople in hotels more productive
The general manager must remove three significant obstacles that make it difficult for hotel salespeople to sell.
Why prioritizing employee development has the best ROI for owners too
It is a fact that hotels that looked after their staff as best they could during Covid are having the least trouble getting staff back and finding new hires. People talk and they know who to work for and who to stay away from.
The Mille Club: the upside of crossing four digits in rate
Knowing how far to throttle up rate is still a bit of an art form but in 2023 there is a plethora of revenue management and business intelligence tools that can help you to accurately forecast where this upper limit will be.
How Generative AI is transforming travel marketing
Here is a closer look at how generative AI will impact travel marketing along with examples of its potential applications in hotels, destinations, restaurants, cruise companies and airlines.
Single employees in the hotel industry
The hospitality workforce is increasingly home to single childless workers. The time has come to address their needs, prompting organisations to create more supportive environments for employees, whilst also boosting hotel outcomes.
Top 5 most in-demand soft skills of 2023
Employers value skills over experience. By paying attention to in-demand soft skills, you can be sure to remain in-demand among employers.
Corporate wellness as a next big profit center with TheLifeCo
Here’s how to make wellness work for corporate events and retreats, both to improve the effectiveness of those meetings for attendees as well as to activate a new revenue stream for your hotel.
Why should hotel general managers care about forecasting?
Here is a comprehensive list of benefits for many different roles in a hotel, including a few action points for each role.
