Sky Touch Global compared the hotel COVID safety programmes of Accor Hotels, InterContinental Hotels Group, Swiss- Belhotel, Capri by Frasers, Meriton Suites, and Melia through a series of mystery guest visits to analyse the effectiveness of their COVID-19 operations.
The visits analysed:
- Which hotel chains keep their promises?
- How are commitments delivered?
- How is customer service compromised?
Download the report today to compare your program:
With over a decade of experience inspecting hotels, our newest Mystery Guest Program is designed to identify travel risks for guests. The performance of each individual COVID security program and its integration into the existing hotel product is also examined.
Most importantly, we want to gain a better understanding of how compatible global Safety Programs comply with government regulations and whether there are any inconsistencies or similarities.” said Stefan Vito Hiller, Lead Hotel Inspector, Sky Touch Global
As part of hotels new marketing, chains have published their COVID safety guidelines online to let guests know what steps they have taken. We strive to rate hotels and find out what individual hotel groups do better than their competition.
Can hotel chains keep their promises and how are the individual commitments delivered to the market? We also want to find out what impact COVID safety measures have on customer service and if the safety for guests is compromised in any way.
To paint a realistic picture of the current situation in hotels, the Sky Touch Inspectors checked in at all hotels from August 22nd to August 30th, 2020:
COVID Safety Programs tested:
Accor Hotels – Allsafe
InterContinental Hotels Group (IHG) – IHG Clean Promise
Swiss Belhotel International (SBI) – We Reassure
Frasers Hospitality – Frasers CARES
Meriton Suites – Stay Safe program
Melia Hotels – Customer Experience Transformation Programme for COVID-19
How do you stack up?
Verify your program’s effectiveness with your own mystery guest visit by the global industry leaders in safety and security.