eHotelier is delighted to announce an agreement with Crystalbrook Collection for the online training and professional development of its 250-strong team of hospitality staff.
The initial 3-year partnership will see eHotelier’s CareerTrack online training programs support Crystalbrook’s People and Culture strategy to become an employer of choice in these challenging and competitive times for hospitality recruitment.
Geoff York, CEO at Crystalbrook Collection said: “Securing and retaining top-performing people is extremely difficult in the current environment. We have a very engaged team that is continuously looking to upskill and seek out ongoing career development pathways. The partnership with e-Hotelier helps keep our workforce motivated and Crystalbrook benefits from highly-trained, productive and efficient teams.”
“We see this as a long-term investment in our future leaders, which will also pay-off in customer satisfaction, operational efficiencies, and crucially, staff retention.”
Crystalbrook is one of Australia’s leading sustainable and innovative independent hotel companies. The Group also owns and operates a collection of thirteen restaurants, three spas, including Crystalbrook Superyacht Marina in Port Douglas and Crystalbrook Station along with its subsidiary pastoral businesses.
What is CareerTrack?
CareerTrack is a continuous professional development framework, providing training for hospitality staff at all levels, in all departments from line staff to executive level. With more than 250-course options developed by highly regarded industry professionals, the content includes demonstrations, simulations, testing, and assessment, along with on-job application, mentoring, and peer collaboration. Reaching far beyond basic online exercises and entertainment, the coursework ensures learners are offered genuine background, context, depth, and understanding.
Matthew Stephens, eHotelier’s Managing Director says, “Our CareerTrack solution met Crystalbrook Collection’s specific training needs in this time of critical staff shortages. It provides the flexibility and breadth of opportunity for team members to cross skill as they upskill, ensuring supervisors and managers achieve a deep knowledge and experience across all departments, at all levels.
eHotelier’s CareerTrack empowers hospitality team members at all levels, from skills to executive, to grow their careers through online education. It includes an extensive library of engaging courses and a framework of certifications endorsed by The Institute of Hospitality. CareerTrack provides aspiring professionals a roadmap to achieve their career goals supported by a professional organizational culture and an efficient service delivery, while helping hospitality businesses grow organizational profitability.