Ultima Collection shares a collaborative report etailing the projected trends at the forefront of the luxury travel industry in 2021.
Get ready for recovery
Use this downturn to explore the last step(s) towards personalization, be on the front foot when the industry recovers.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
Join our webinar: Decoding the hotel guestprint
Learn how to use marketing technology to intelligently recognize guest preferences with startling precision in our webinar, 29th July, 12 PM Pacific Time.
4 ways ecommerce is impacting the hospitality industry
As time goes on and more technologies arrive, we can expect to see even more innovations arrive on the hospitality scene.
How to leverage smart services and AI to boost revenue per guest with Tankut Turhan, Nevotek
We talk to Tankut Turhan, Chief Executive Officer @ Nevotek, on how to leverage smart services and artificial intelligence to boost revenue, personalisation and guest loyalty.
Content Marketing Essentials for Hotels with Alonso Franco @ Arrivedo
“The challenge for hotels is how to elevate the guest experience without losing the human touch.” Matthew Stephens talks to Alonso Franco, CEO and Co-founder of Arrivedo about personalisation and content marketing essentials for the hotel industry in the age of AI technology.
Pitch-perfect personalization
Personalization of direct mail and email is key in the hotel industry
Why personalisation can deliver 6% more revenue for your hotel
Booking personalisation is the key to a guest’s heart and also to your hotel’s revenue. If you are able to deliver a personalised guest experience and get that guest to book directly with you again and again, you’ve increased the lifetime value of that guest.
Direct Bookings on Autopilot: the new A.I. that knows what hotel guests want
Hotelchamp have introduced ‘Autopilot’ – new technology set to revolutionise how hotels think about their online guest experience.
