By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.
Hospitality must not fear AI technology but embrace it as a way of improving customer service
AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to optimise efficiency in things such as training, forecasting and marketing.
Quick wins to increase holiday bookings on your hotel website
There are extra steps hoteliers can take to maximize holiday bookings and make sure their marketing efforts hit the right notes.
The power of experience: how guest satisfaction can influence hotel pricing strategies
As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.
Do’s and don’ts for guest communication in a multi-property hotel
Let’s dive into practices you can implement to transform your guest communication.
Going beyond the room to meet new hotel guest expectations
As we look to the future, the key for hotel marketing leaders and their teams lies in agility and the ability to anticipate and meet travelers’ changing desires.
How AI chatbots can revolutionize hotel bookings
The future of hotel bookings is not just about being online; it’s about being intelligently and engagingly present, guiding each visitor towards becoming a guest.
How personalized upselling and cross-selling can transform your hotel’s bottom line
Upselling add-ons like room upgrades, gym access, or additional extras like hampers will generate plenty of revenue for your hotel and typically require minimal costs.
8 hospitality industry trends in 2024 and tips to stay ahead
The hospitality industry has always been at the forefront of adapting to changing trends and customer preferences. As we approach 2024, it’s evident that the industry is on the cusp of significant transformation. Here’s how to stay ahead.
Evolving hospitality: meeting guest expectations in a transforming world
Meeting guest expectations when they’re always changing isn’t an easy task. Here’s a blueprint of the best practices for creating personalized guest experiences that cater to their unique needs and preferences.
