Upcoming webinar on May 26 to focus on building confidence and trust among guests in the post-pandemic travel period. Led by experts from Cendyn, GuestRevu, and eHotelier – sign up today!
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
Here are some powerful strategies using a mix of different rewards to engage different customer segments and build lasting loyalty.
American Airlines announced today that Alice Curry has been promoted to Vice President of Customer Care. She succeeds JonCarlo Gulbranson, who was previously named Vice President of Operations and Crew Performance.
Loyalty may not be dead, but we need to think critically about whether the modern consumer has shifted the goal posts.
When faced with a mounting loyalty challenge, hoteliers must now wield all the data at their disposal to craft highly personalized experiences in order to convert indirect to direct bookings and to derive advocacy from an increasingly fickle audience.