A strong, loyal seasonal hotel workforce is not an impossibility, even in the current hiring climate. By shifting management’s attitudes toward the seasonal workforce — and by introducing more agile processes into HR — hotels should find it easier to manage staffing swings during their on- and off-seasons.
The domino effect of training and development for hospitality employees
Recognizing the importance of education and utilizing different styles of teaching will eventually motivate the employees to higher performance and will lead to higher customer satisfaction and loyalty.
Elevating your band: Strategies for attracting top talent and fostering employee loyalty
Here are some ideas of how your leadership efforts can craft a brand that goes beyond just transactional to attract top talent and foster a culture of loyalty in the fiercely competitive hospitality market.
Transactional marketing vs relationship marketing in the hotel industry
Building relationships with your guests can generate more revenue and build a strong name in the industry. Here are some examples of how you can focus on relationship marketing.
The importance of quality in the hotel and restaurant experience
Quality is not just about the food on the plate – it’s about the entire experience. Here’s how to plan and cost menus to ensure that your guests leave satisfied and impressed.
Capsolve announces Loyalty Solution Research for Hotels, Restaurants and Amenities
Capsolve’s research uncovers the solutions designed specifically for the hospitality and restaurant industries to assist buyers in better understanding their options.
Rebuilding traveler trust and optimising revenue during COVID recovery
Upcoming webinar on May 26 to focus on building confidence and trust among guests in the post-pandemic travel period. Led by experts from Cendyn, GuestRevu, and eHotelier – sign up today!
Cendyn and Avvio partner to power loyalty
Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.
How to increase repeat guests during a global crisis
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
What creative hotels are doing online
Here’s a look at how Aloft Hotels creates interactive mobile experiences that appeal to music- and tech-savvy travelers.
