Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
Building guest personas reflective of a more complex world
Considering the rippling effects Covid-19 has had across our society, it’s time to review your market segments and re-evaluate your ‘guest persona’ profiles within them.
ATIC and ReviewPro leverage guest feedback to support Australian tourism
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
Viceroy Hotel Group chooses Travel Outlook to optimize voice channel
Travel Outlook Premium Hotel Call Center expands partnership with Viceroy Hotels & Resorts to 14 properties.
Safir Hotels partners with ReviewPro
Safir Hotels & Resorts has now provides efficient, contactless guest communications by launching Guest Experience Automation.
Rule-based or an AI hotel chatbot? Here’s the difference
It’s important to understand what types of chatbots are out there and which one best suits your organization.
The path towards customer-centricity in hospitality
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
The 5 P’s of storytelling for hotel & lodging properties
A standout story ensures that you’re attracting your ideal guests online, setting proper expectations for your on-site experience, and giving guests a great story to tell their friends and family about.
Improve hotel operations with automation and online learning
There is no doubt that the hospitality industry emphasizes personalization and positive customer experience, however, hotel owners and operators, regardless of the type of property, can benefit from automation, and in ways, they may not expect.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
