With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
Design as a key element of the guest experience
Guest experience is more crucial than ever in the hospitality sector, so it’s important for us to stand out with aesthetically unique spaces in our hotels to engage travelers and locals alike.
Why wellbeing is at the heart and soul of the guest (and associate) experience at Banyan Tree
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.
Top 5 essential hotel management tips for the perfect guest experience
It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
Ruby Hotels drives conversion with Bookboost guest messaging
Bookboost implementation has achieved a staggering 29% conversion rate, compared to only 0.1% by email.
How to come up with creative upsell deals your hotel guests will love
Let’s take a look at how you can come up with more creative deals. You’ll also get a peek at the most creative upsells we’ve seen at Oaky, to give you some extra inspiration.
Travel Outlook celebrates 10th anniversary as the only hotel call center certified by Kennedy Training Network
Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
Building guest personas reflective of a more complex world
Considering the rippling effects Covid-19 has had across our society, it’s time to review your market segments and re-evaluate your ‘guest persona’ profiles within them.
ATIC and ReviewPro leverage guest feedback to support Australian tourism
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
Viceroy Hotel Group chooses Travel Outlook to optimize voice channel
Travel Outlook Premium Hotel Call Center expands partnership with Viceroy Hotels & Resorts to 14 properties.
