There are myriad ways of communicating with your guests—here are four of the best to use in times of crisis.
How can you maintain communication in a time when social distancing is the rule of the day? Here are some strategies you can use.
The spoken word: how the lack of soft communication skills is impacting our hotel management graduates
The challenge hospitality education faces is to find an appropriate blend of practical skills, academic achievement, and also interpersonal professional behaviours. Creating this balance will require hospitality educators to add soft skill competencies to further enrich the study of hospitality in higher education, and provide the sought after graduates the industry is demanding.
The need for communications is increasing tenfold between hotel leaders, employees, and guests, as everyone must navigate the ongoing uncertainty and changing societal norms.
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Good communication practices mean happy guests who feel that their concerns are being listened to, evaluated and met. And good communication means empowering your staff to help resolves issues making them feel more fulfilled in their work. @EkoApp
Corporate communications is all about building and cementing relationships with your clientele and strategizing to deliver your company message to them in the best possible ways that ensure easy relatability.
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