Siti Hadijah Arifin brings years of experience acquired in various marketing portfolios as the new Deputy Director of Tour Malaysia Sydney.
4 effective hotel communication strategies in times of crisis
There are myriad ways of communicating with your guests—here are four of the best to use in times of crisis.
The importance of communication with guests post COVID-19
How can you maintain communication in a time when social distancing is the rule of the day? Here are some strategies you can use.
The spoken word: how the lack of soft communication skills is impacting our hotel management graduates
The challenge hospitality education faces is to find an appropriate blend of practical skills, academic achievement, and also interpersonal professional behaviours. Creating this balance will require hospitality educators to add soft skill competencies to further enrich the study of hospitality in higher education, and provide the sought after graduates the industry is demanding.
Hotel operations have changed, but the importance of communication has not
The need for communications is increasing tenfold between hotel leaders, employees, and guests, as everyone must navigate the ongoing uncertainty and changing societal norms.
Messaging by hoteliers now matters more than ever
As the world’s economy starts moving again – and traveling again – it is utterly important to make your message stand out and be seen. Here are key steps hoteliers should consider as you begin communicating with consumers again.
How to reassure your guests that they are safe
Safety has always been paramount in hospitality, but with the onslaught of the Coronavirus pandemic, it will be a core tenant of the hotel business if you want to attract guests back to your hotel.
How to increase repeat guests during a global crisis
Here are some key things to keep in mind while building guest loyalty and trying to attract more returning guests to your hotel.
For hotels, 2019 is all about real-time guest service
The hotel industry must look toward combining proactive and reactive guest service, an approach that is holistic, timely, and current. This requires adopting the latest communication tools and putting the staff and processes in place to ensure quick responses and follow-up.
Great Hospitality Requires Instant Mobile Communication
Good communication practices mean happy guests who feel that their concerns are being listened to, evaluated and met. And good communication means empowering your staff to help resolves issues making them feel more fulfilled in their work. @EkoApp
