Hostelling International & ReviewPro strengthen partnership to help hostels deliver better guest experiences

Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain access to powerful analytics to help them to prioritize operational and service improvements at their properties. This will allow them to improve the guest experience, boost their online reputation, and increase bookings and revenue.
Both companies share the objective of creating memorable experiences for guests by providing a quality safe, friendly, and unique hostel experience throughout their worldwide network of properties. ReviewPro will be supporting the HI Quality & Sustainability management system, already adopted by 500 hostels across 41 of HI’s National Associations.
Darren Barker, CEO of Hostelling International says, “As the leading experts in Guest Intelligence, ReviewPro provides us with invaluable insight to continuously improve our customer experience. Our new partnership will strengthen our network of hostels, ensuring that every time a guest sees the HI logo, they are assured of quality standards and sustainability practices.”
RJ Friedlander, CEO of ReviewPro, also commented, “Exceeding traveler expectations and driving revenue is just as paramount for hostels as it is for luxury hotels. We are thrilled to support growth for properties across the whole accommodation spectrum, and in this case to help Hostelling International’s hostels focus on offering exceptional guest experiences.”
ReviewPro is already working with several current members to help create a customer-centric organization and enhance the guest experience. YHA New Zealand, for example, has been a client of ReviewPro since 2015 and continues to use the platform to gain a better understanding of what customers say about the brand, as well as its competitors. This helps to prioritize operational and service improvements, increase guest satisfaction, generate positive online sentiment, and ultimately boost ADR, occupancy, and RevPAR.
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