The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
Safir Hotels partners with ReviewPro
Safir Hotels & Resorts has now provides efficient, contactless guest communications by launching Guest Experience Automation.
Rule-based or an AI hotel chatbot? Here’s the difference
It’s important to understand what types of chatbots are out there and which one best suits your organization.
Lessons in crisis leadership for hotels & tech companies
Here are some valuable lessons we can learn about leadership that will help sustain our businesses through to recovery.
Radisson selects ReviewPro’s Guest Experience Automation
Radisson collaborates with ReviewPro to develop a unique AI-driven chatbot messaging solution for the hospitality industry.
5 ways hotel listening tools can help today
As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at your property.
7 ways to maintain guest satisfaction during COVID-19
While “clean” is the terminology of choice, the underlying message is “virus-free.” Recent survey found that improved health and cleaning is the chief factor impacting the decision to stay at a hotel.
What does having a clear communication strategy mean today?
What hotels should be doing to take control of the situation in order to become a trusted property for guests to travel to.
Why hotel chatbots are the next big thing in customer service
In the past, you may have found chatbots to be a frustrating experience that required intervention by a live employee. However, technology has vastly improved in recent years. Today’s chatbots are smarter, more reliable and more self-sufficient.
How the positive network effect supercharges chatbots
With many of today’s chatbots, implementation can be a long and drawn-out process, and once you have it you even have to train it! A pre-trained chatbot and the presence of an AI-driven positive network effect can solve these issues.
