Nuvola launches a digital extension of guest services with concierge

Nuvola, a hotel management and guest engagement software company, has announced the release of its newest module, Concierge. Available for purchase beginning June 18, Nuvola’s Concierge will allow the hotel’s concierge team to coordinate and monitor guest itineraries and amenities with reservations being exceptionally easy to manage through Nuvola’s integration with Yelp and OpenTable.

Concierge allows for front-end staff to effectively manage guests’ itineraries, restaurant reservations, spa appointments, room amenities, transportation and assist with other daily tasks in real-time. The module’s compatibility with industry-leading platforms Yelp and OpenTable makes it easy to manage restaurant reservations, providing one intuitive platform to handle all tasks. For hotels with Nuvola’s Angel® app, their web-based guest communications tool for smartphones, the addition of Concierge completes the full guest services experience.

“The addition of Concierge to our product line is an important step toward our goal of streamlining the hotel operations process,” said Juan Carlos Abello, Nuvola CEO. “The concierge team needs its own management system that is smart and user-friendly in order to be effective. We are delivering a very intuitive product that will result in higher customer satisfaction. It’s a win, win.”

The module provides a cost-effective, straightforward and sustainable solution to common problems encountered by concierge personnel. Unlike other concierge platforms that require full implementation of their product line, Concierge can be purchased as a separate module to use with existing management systems or as a complement to Nuvola’s existing holistic platform.

Nuvola’s software technology aims to improve hotel operating procedures and enhance the staff and guest experiences alike. From purchase to full implementation, Nuvola is able to reshape a resort’s concierge services within three days by using a custom-tailored design to fit the specific needs of each property.

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