In your hotel, how many guest complaints do you receive relating to wrong luggage being retrieved, or delays to luggage retrieval? And how many guests misplace their luggage tickets?
Nuvola launches a digital extension of guest services with concierge
Innovative hospitality software company develops a technological solution to streamline concierge responsibilities, integrated with service programs such as Yelp and OpenTable. @mynuvola
Enabling technologies for hotel guest experience management
What considerations should hoteliers keep in mind when researching technology solutions in the context of guest experience management? The most important buying consideration may be, simply, the degree to which the hotel can automate the core functions that impact the quality of the guest experience, which, in reality, is practically all of them.
AccorHotels finalises acquisition of concierge market leader John Paul
John Paul’s more than 1,000 employees around the world come from the most eminent palaces and are available 24/7 to cater to their customers’ every request, from the simplest to the most extraordinary, anywhere around the globe.
Ben Hafiez appointed Chef Concierge at InterContinental Kuala Lumpur
Prior to joining InterContinental Kuala Lumpur, Hafiez was Chef Concierge at the Hilton Kuala Lumpur.
Westin Hotels & Resorts announces the expansion of the Westin Run Concierge program in North America
Underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road, many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities.
AccorHotels to acquire leader in the concierge market, John Paul
John Paul is a technology enabled concierge, equipped with a proprietary CRM and data platform based on a behavioral profiling and a 360°personalization, as well as a network of over 50,000 partners in more than 50 countries, the company offers exhaustive and global loyalty solutions.
Concierge Etiquette 101: What You Should and Shouldn’t Ask Your Hotel Concierge
If you’re like most guests, you’re likely missing out on one of the biggest benefits of staying in a hotel: the concierge.
LUX* launches Wellness Concierge service
The LUX* Me Wellness Concierge Service is a free service offering all guests a twenty-minute consultation, identifying lifestyle needs and suggesting a personalised programme of wellness activities.
Certified Indigenous celebrates the art of The Luxury Collection concierge
Certified Indigenous is a hardcover book that reveals how hotel concierges around the world explore their respective locales.
