The Guestbook, along with fellow industry thought leaders, StayNTouch and Nuvola, have announced that they will be lending their collective expertise to help hoteliers use data points to optimize operations and improve guest interaction through an upcoming webinar, entitled “Increase Efficiency, Drive Revenue, and Enhance the Guest Experience.”
The free webinar, scheduled to take place on February 25, at 11 a.m. ET will identify ways to leverage existing and future data points to improve the guest experience and yield greater results for operators. The Guestbook, alongside experts from partners StayNTouch and Nuvola, will address multiple topics, including:
- How to capture guest data prior to arrival and during their stays to activate guest personalization options
- How to simplify vital data to optimize back-of-house operations and elevate guest satisfaction
- How to leverage guest insights to improve your marketing results and increase net revenue
“Independent hotels have access to all of the tools they need to compete with major hotel brands, but they may not know what to do with them,” said Jessica Powell, Vice President of Marketing at The Guestbook. “Independent and boutique hotels most often succeed at providing a unique, impactful guest experience, but they struggle with efficiency and simplifying operations due to their lack of support. Tune into our webinar taking place Feb. 25 to learn how to make use of the tools available to you to improve operations on all levels, while sticking to your greatest strengths.”
About The Guestbook | The Guestbook partners with independent and boutique brand hotels to increase net revenue and drive direct bookings through the power of cashback rewards. Over 1 million guests worldwide have joined The Guestbook cash back rewards program to enjoy the freedom of four redemption options. Guests may choose 5% In-stay Cash, 5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward towards a future stay at one of The Guestbook’s partner hotels. The Guestbook was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Across a fast-growing portfolio of over 700 distinctive hotels in 70 countries, The Guestbook stands for innovation that enhances hospitality, solutions that drive success and the power of personal relationships. To learn more about The Guestbook, please visit www.theguestbook.com/hoteliers.
About StayNTouch, A Shiji Group Brand | StayNTouch is the hospitality industry’s leading mobile property management system provider with a focus on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today’s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 95+,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The FreehandHotels, Modus hotels, and the Fontainebleau Miami Beach.
About Nuvola | Nuvola, built by hoteliers for hoteliers, is a single destination cloud-based optimization solution delivering intuitive software to enhance every aspect of a hotel’s operations including guest services, housekeeping, maintenance, green initiatives, and guest engagement. These pillars of focus on overall service optimization are strengthened through Nuvola’s first-hand understanding of day-to-day hotel operations and robust reporting capabilities, keeping your staff in sync, developing accountability, and enhancing the guest journey throughout their stay. Through Nuvola’s in-house innovation team and integrations with third-party systems, the company is constantly evolving and exceeding the needs of hoteliers in a dynamic hospitality industry. Visit www.mynuvola.com to learn more.