Consumers in the UK’s perception of where to find the best rate has become more confused over the pandemic.
At a time when hoteliers must do more with less, the challenges are especially acute in eCommerce as hotels confront major shifts in travel patterns and consumer behaviors.
The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform and Cendyn’s website content management system.
Direct bookings are essential for hotel brands to be successful, yet performance management of this channel is sometimes insufficient. Data analytics can help you better understand your direct channel performance, but the true value comes from being able to compare your brand to the market to identify opportunities for growth.
The partnership empowers hoteliers to reach their customers across multichannel media solutions, increasing direct sales and profitability.
Robert LoCascio from Liveperson helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.
A detailed hotel analysis on the impact of this year’s Black Friday.
Disputed refund policies and lack of efficient customer service by OTA’s give hotels an opportunity to boost direct bookings in post-pandemic travel.
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