Rob helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.
A detailed hotel analysis on the impact of this year’s Black Friday.
Disputed refund policies and lack of efficient customer service by OTA’s give hotels an opportunity to boost direct bookings in post-pandemic travel.
In a post-COVID landscape, travellers want greater flexibility than ever before, including the ability to adjust plans as situations change. By delivering that seamless, flexible experience, hotels can use this opportunity to capture customer loyalty and future bookings.
The Hotels Network has entered into a strategic partnership with Sojern, coming together with their innovative hospitality solutions and data algorithms, THN and Sojern will empower hotels to maximize both traffic and conversions for their direct channel.
Many travelers with standing reservations haved endured horrible customer experiences as they tried to cancel for a full refund or get some form of credit due to the Coronavirus pandemic. Those sentiments might outlast the virus itself and will influence which channels customers select once travel resumes in earnest.
Here are eight savvy and actionable tips you can implement right now to improve your booking engine conversion.
There is plenty of scope ahead for hotels to really push their ‘book direct’ propositions to increase direct revenue without paying out so much commission to OTAs.
Like in any other business, in the hotel industry too, guest satisfaction is a core factor that determines the success of your hotel business.