How is customer buying behaviour changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue managers adapt to meet these changing behaviours and new expectations?
In this 15 minute podcast episode, we explore:
- How COVID has changed customer behaviours how have these changes are impacting revenue management.
- How customer buying behaviours are impacting the customer journey.
- The implications for hoteliers in understanding their customers requirements, particularly through newly created revenue streams where we have no direct connection.
Guest: Heidi Gempel
Click to play:
Check out the “Forecasting for Accommodation Providers” course, including a new section for forecasting in the COVID-19 era. The course features a full 40 minute presentation by Heidi from HSMAI ROC@Home.
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