In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a fresh-smelling room, and gleaming equipment all speak volumes about your brand. As operational leaders, we must ensure that our cleaning processes and systems are not only efficient but also elevate the guest experience.
The Clean Premises and Equipment course offers a practical roadmap for achieving this. Here’s how we can turn its insights into real-world strategies.
Equip Your Team for Excellence
The right tools make all the difference. From vacuum cleaners to disinfectants, every item must be selected based on the task at hand. Train your team to understand which equipment suits which surface, and ensure they know how to check for safety, hygiene, and functionality before use.
Routine inspections and maintenance aren’t optional—they’re essential. A faulty scrubber or expired chemical can compromise safety and service. Create a checklist system and empower staff to report issues immediately.
Schedule Smart, Clean Smarter
Cleaning should never disrupt the guest experience. That’s why scheduling is key. Liaise with departments to find the least disruptive times, and always give advance notice. Whether it’s a deep clean of the spa or a quick refresh of the lobby, timing and communication are everything.
Prepare areas thoroughly—remove hazards, protect furnishings, and set up barricades and signage. These steps not only ensure safety but also show guests that you care about their comfort.
Use Chemicals with Confidence and Care
Cleaning agents are powerful tools—but only when used correctly. Ensure your team understands dilution rates, contact times, and application methods. Safety Data Sheets (SDS) should be accessible and reviewed regularly.
Personal protective equipment (PPE) is non-negotiable. From gloves to goggles, every item plays a role in keeping staff safe. Make PPE training part of your onboarding and ongoing development programs.
Green Cleaning Is Smart Cleaning
Sustainability isn’t a trend—it’s a responsibility. Use eco-friendly products, conserve water and energy, and implement recycling programs. Encourage practices like switching off unused equipment and using minimal water without compromising results.
Guests notice these efforts. Many choose hotels based on environmental responsibility, and green cleaning is a visible, impactful way to show your commitment.
Store and Maintain Like a Pro
After cleaning, equipment and chemicals must be stored properly. Designate storage areas, label everything clearly, and ensure items are dry and safe before putting them away. For chemicals, follow strict protocols—separate reactive substances, seal containers, and maintain ventilation.
Routine maintenance should be scheduled and documented. Whether handled in-house or by external specialists, ensure every piece of equipment is ready for the next use.
