For a second consecutive year, third-party hotel management company Hospitality America has earned the “Top Workplaces 2025” award, co-sponsored by USA Today and Energage™. The program celebrates organizations with 150 or more employees that have built great cultures. In the words of company employees, it’s Hospitality America’s “Engagement,” “Alignment,” “Performance,” “Connection,” and “Coaching,” that earned it this coveted accomplishment.
“The Top Workplaces award is a badge of honor for Hospitality America, because it reflects the authentic experiences of our team,” said Ben Campbell, President and CEO. “We are deeply humbled by this recognition. Over the years, we’ve learned that attracting and retaining top talent starts with creating a culture where every voice is heard. We asked candid questions, and our people answered from the heart- what they shared drives us to be a better workplace.”
Speaking Up
USA Today Top Workplaces award winners are chosen based solely on employee feedback gathered through the Energage Workplace Survey. Results were calculated by comparing the survey’s research-based statements, including 15 Culture Drivers that are proven to predict high performance against industry benchmarks. Here are just a few of the submitted comments:
“Hospitality America is a corporation filled with new opportunities.”
“The heart of the company is strong. There is passion and caring at the helm. No company gets everything right, but this company is trying hard to do right; both for the ownership and the associates.”
“Hospitality America has good ethics, morals and takes care of their people.”
“[Hospitality America] has a culture that fosters learning and is understanding. The people here are so down-to-earth, and I have really enjoyed my time here. It has been so refreshing.”
“[Hospitality America is] dedicated to fostering a collaborative and inclusive work environment. Their proactive approach to addressing employee concerns and their commitment to continuous improvement demonstrate strong leadership qualities.”
“I would metaphorically run through a brick wall for the leadership team here. That is hard to find anywhere else.”
Hospitality America’s culture stems from a shared purpose. Called PEACH, the culture combines values, accountability and recognition, collaboration, transparency and rewarding efforts to strengthen the team’s commitment to each other. As a unified front, the team is Passionate about serving, committed to Excellence, Adaptable to all situations, creators of Community, and Humble in spirit. “We Are Peach” exemplifies how Hospitality America collectively works, who they work with, and how they achieve success for partners, peers and guests. The company is a staunch advocate for a supportive and inclusive environment, where open and effective communication is the norm. Every contribution is valued, and both collective and individual success are acknowledged and celebrated.
Did you know . . .
- Two associates have been with Hospitality America for more than 24 years
- Five are celebrating their 18th anniversary
- 35 will reach their 10-year milestone this year
- 12 percent of the entire workforce has been with Hospitality America for five or more years
Predicting Positive Outcomes
To better understand its people and give property managers the tools they need to engage more effectively with associates, Hospitality America partnered with Optimus Talent to conduct ongoing Predictive Index assessments. This helps property managers better understand their associates and engage with them more effectively. The goal is to align job expectations with company culture, improve team communication, and enhance team dynamics. It also helps assign tasks, promote collaboration, and resolve conflicts. Additionally, the assessments identify top talent, provide career insights, and highlight strengths and blind spots that can impact job growth. Armed with this intelligence, corporate leaders can better understand how engagement with associates impacts performance.
“People do their best work when they get to use their strengths and when positive, healthy relationships exist between employees and their direct supervisors and colleagues,” Campbell said. “Through a unique blend of scientific assessments and software, along with top-notch training and consulting from Optimus Talent, we are giving our people the tools they need to drive toward desired performance results. This talent strategy makes us able to maintain an effective, intentional work environment where our people’s needs are met. As a result, our performance and engagement scores are soaring.”
Campbell said earning the Top Workplaces 2025 award speaks volumes about creating the right culture and ensuring that everyone across the company buys into the culture and the values set by leadership.
“Our employees are having a positive, direct impact on everything we do at Hospitality America,” Campbell said. “Perhaps this associate said it best: ‘I love my job because I get to do what I do best everyday while learning how to be better tomorrow. I am surrounded by like-minded people with whom I align on core values. We work hard together and enjoy success together. We share a pursuit of excellence and shared goals, while maintaining great respect for one another’s individuality.’”
