Luxury hotel Sofitel Legend The Grand Amsterdam, a 5-star property steeped in history, has adopted Oaky as their digital upselling platform.
How does your average guest feel when he/she sees the reception desk for the first time? Are they thrilled or simply unimpressed? If you don’t know the answer to these questions, you better start thinking about improving your guest reception as soon as possible.
With nowhere to look for tested answers, hoteliers now have to reinvent themselves and look for creative, fresh ideas to give their operations a new sense of hospitality and service.
“At a time when consumer uncertainty is already rife due to global travel restrictions and social distancing, the prospect of not being covered or failing to find an appropriate travel provider will not aid the tourism industry.”
Hyatt’s response actions include suspending operations at some hotels, temporary furloughs, as well as pay and work reductions that will impact all Hyatt corporate colleagues.