Guest experience: How to deliver real value to guests
Images by BookBoost In today’s landscape, where everyone is talking about how building a great guest experience will help your…
Nomadix Earns Patent for Enhancing Passpoint (Hotspot 2.0) with Loyalty Program Integrations
Nomadix® Inc., bringing connected experiences to life, was issued U.S. Patent No. 11,855,986 by the United States Patent and Trademark Office (USPTO) on December 26, 2023. The patent, titled “Management of network intercept portals for network devices with durable and non-durable identifiers,” represents Nomadix’s ongoing innovations in networking technology and adds to its growing patent portfolio.
HotelREZ outpaces market at 52% growth
HotelREZ Hotels & Resorts, one of the world’s leading hotel representation companies, has outpaced the market with 52% revenue growth with reservations up by over 42% in the past 12-months.
Customer-obsessed: Why should your hotel embrace this trend?
“Putting the customer first” is one expression that has been around hospitality for a long time. However, now we enter an era of being “customer-obsessed”. This has become more than a trend and has turned into a key mindset that hoteliers must not be unaware of.
Paramount Hospitality Management™ partners with Travel Outlook, the premier hotel call center™ to boost conversions
“Travel Outlook is delighted to partner with Paramount Hospitality Management™, an organization that has proven time and time again to be ahead of the curve in the hospitality business. Travel Outlook’s innovative use of AI automatically finds and corrects mistakes by call center agents as they occur, significantly improving efficiency and the overall call experience. As the only hotel call center certified by the Kennedy Training Network, we’re confident in our highly skilled, hospitality-minded call center agents and their purpose-driven sales focus. Along with our industry-leading technology, we’ll help take Paramount’s voice channel to new heights, boosting conversation rates while meeting their high standard for excellence.” John Smallwood, President of Travel Outlook.
Seibu Prince Hotels Worldwide chooses Sabre’s advanced hospitality technology to support significant global expansion
Sabre Corporation today announced a new agreement with Seibu Prince Hotels Worldwide. The hotel chain will deploy the Sabre SynXis Central Reservation System (CRS) to reach the broadest points of distribution in the industry as they forge ahead with ambitions to double the size of their property portfolio.
H10 Hotels enhance the guest experience with Nonius cutting-edge solutions
H10 Hotels, a leading hospitality company with over 66 hotels in 23 destinations and more than 16,000 rooms, has been committed to providing exceptional locations, specialised services, and the highest level of quality to its guests for over 40 years. With a focus on incorporating the latest digital technologies, H10 Hotels have formed a strong partnership with Nonius for more than 8 years.
North America hotels leveraging Maestro PMS’s GuestXMS features to improve communication and boost guest engagement
Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators.
The Hotels Network is redefining direct channel traffic acquisition with Predictive Audiences
The Hotels Network (THN), a direct growth platform for hotels, has launched Predictive Audiences to boost Return On Advertising Spend (ROAS) for hoteliers. Powered by AI and hospitality-specific algorithms, this innovative tool makes it possible to optimize retargeting campaigns, effectively bringing high-value users back to the hotel’s website. Predictive Audiences is redefining traffic acquisition by empowering hotels to fine-tune retargeting campaign bidding for guests that are more likely to convert or with higher spending, resulting in a CPA of up to 70% lower.
Podcast Travel Market Life launches new industry monthly review show
Following the success of Travel Market Life in 2023 – with its audience growing 220% – the podcast series has added a new Monthly Review Show [Spotify, Apple, Deezer] format, exploring topical subjects in the travel and hospitality industry, and putting industry experts to the test.
